Beyond the storefront: How AI, VR, and AR revolutionize modern commerce

Sep 23, 2025

Noha Gad

 

Modern commerce is witnessing a significant transformation triggered by rapid developments in technology. The traditional retail landscape, which was centered on physical stores and direct customer interactions, is evolving into a digitally interconnected ecosystem. This change was driven by emerging technologies that enhance how products are sold and redefine the overall customer experience and operational efficiency. 

Technologies such as artificial intelligence (AI), virtual reality (VR), and augmented reality (AR) emerged as key enablers that revolutionize each aspect of modern commerce. Businesses increasingly utilize cutting-edge tools to understand and anticipate customer needs, tailor offerings, and create more engaging shopping environments. AI-driven analytics allow retailers to handle vast amounts of data, providing insights that help optimize product assortments, pricing strategies, and personalized marketing.

On the other side, VR and AR fill the gap between digital and physical worlds, offering immersive and interactive experiences for customers, ultimately enhancing logistical operations by improving warehouse management, staff training, and real-time problem-solving.

As modern commerce continues to evolve, organizations embracing these technologies are well-positioned to meet rising consumer expectations and adapt to the fast-changing market landscape effectively. Thus, understanding the importance of this technological evolution is essential for businesses to remain competitive

 

How AI transforms modern commerce

AI has become a cornerstone of innovation in modern commerce, driving significant improvements across customer engagement, inventory management, and operational efficiency.

-Personalization and customer insights. AI uses machine learning algorithms to analyze customer data, such as browsing behavior, purchase history, and preferences. This enables businesses to deliver personalized product recommendations and marketing messages in real time, enhancing customer satisfaction and boosting conversion rates.

-Inventory management and forecasting demand. AI models can optimize inventory levels by processing large datasets on sales trends, seasonality, and external market factors. This reduces risks of overstock or stockouts, cutting costs related to excess inventory and lost sales opportunities

-Customer experience enhancement.  AI-powered chatbots and virtual assistants provide 24/7 customer support by handling routine inquiries, guiding shoppers through product selections, and resolving common issues quickly. This ultimately contributes to enhancing customer experience and reducing response time, thereby enabling human agents to focus on more complex problems. 

-Fraud detection. AI models detect unusual patterns and potential fraud in real time by analyzing transaction data and user behavior. This capability enhances the security of digital payments and protects both merchants and customers from cyber threats.   

 

Using VR and AR to enhance the shopping experience 

VR and AR are transforming the shopping experience as they create immersive environments that engage customers in ways traditional retail cannot. For instance, virtual stores and showrooms allow shoppers to explore products in a fully digital space without leaving their homes. Both innovations enable virtual product try-ons and demonstrations, especially valuable in sectors like fashion, furniture, and automotive.

Additionally, VR and AR are used for remote product training and retail staff education. Retailers can simulate real-world scenarios to train employees on product knowledge, customer interaction, and store layout without disrupting physical store operations. This method improves staff preparedness and service quality, directly benefiting the shopping experience.

These innovative technologies also fill the gap between physical and online retail, making shopping more interactive, engaging, and convenient in the modern commerce landscape. They enable interactive marketing campaigns and promotions that engage customers in innovative ways.

The integration of AI, VR, and AR technologies in modern commerce has a significant impact on supply chains and logistics as they can optimize inventory and deliveries, enhance warehouse and fulfilment efficiency, promote logistics planning, and improve risk management. 

 

Finally, these emerging technologies are fundamentally reshaping the landscape of modern commerce, creating opportunities for businesses to innovate and deliver exceptional customer experiences. 

Beyond customer interaction, they revolutionize the operational backbone of commerce by optimizing supply chains and logistics. AI-driven analytics improve forecasting and inventory control, AR guides warehouse staff to operate more efficiently, and VR simulations help plan resilient delivery routes and workflows. Together, these innovations not only reduce costs but also enhance speed, accuracy, and flexibility in meeting consumers’ growing demands.

Looking ahead, the continued convergence of AI, VR, and AR is expected to unlock more transformative possibilities that will redefine how people discover, interact with, and purchase products.

Tags

Share

Advertise here, Be the LEADER

Advertise Now

Latest Experts Thoughts

Burn Rate Anxiety: Why Saudi Founders Spend Too Fast After Their First Fundraise

Ghada Ismail

 

When business founders land their first big fundraise, it can feel like unlocking a new level. Suddenly, there’s real capital to hire staff, launch a product, scale marketing, or even set up a new office. But for many, that influx of cash brings its own danger: burn rate anxiety. They spend fast. Too fast. And often, they run out of runway long before meaningful milestones are reached.

This issue isn’t unique to Saudi Arabia; it’s part of the startup playbook globally, but local dynamics, incentives, and pressures make it especially acute in the Kingdom. As Saudi Arabia pushes ahead with its Vision 2030 goals and builds out its tech ecosystem, understanding why many founders accelerate spending too quickly and how this behavior jeopardizes sustainability is vital.

 

The Investment Landscape

In the early 2020s, Saudi Arabia saw explosive growth in its startup funding ecosystem. According to MAGNiTT, the KSA venture capital landscape posted a compound annual growth rate (CAGR) of about 49% between 2020 and 2024. First half of 2025 data shows the momentum continuing: Saudi startups raised about $1.34 billion in H1 2025, contributing some 64% of the total capital flowing into startups across the MENA region

But this surge is not without turbulence. Total Saudi funding dropped sharply in 2024 to around $750 million, a decline of about 44% year-over-year. Investors are more risk-aware, interest rates are up globally, and cheap money is less abundant. Meanwhile, although deal count remains reasonably strong, the size and quality of many early-stage rounds suggest founders are getting just enough fuel but are burning it quickly.

In this setting, founders often feel they must prove growth fast to justify valuations and future rounds. Burn becomes the badge of ambition. But without discipline, ambition can overrun sustainability.

 

What Drives Impulsive Spending?

Why do many Saudi founders spend fast after their first meaningful raise? Below are several intersecting causes:

1. Pressure to Signal

Securing funding is a public statement. For many founders, especially first-timers, spending on optics—office, branding, public events—becomes a way to validate the raise in the eyes of peers, media, and potential future investors. Luxury offices, PR teams, flashy marketing campaigns: these all send a message that the startup is serious and “playing at a higher level.”

2. Expectations of Growth & Speed

Investors often reward fast growth: user acquisition, market entry, and scaling. Founders internalize that and think in terms of “go big or go home.” Even before product-market fit is fully validated, they chase expansion: hiring aggressively, expanding into new markets, or scaling marketing channels prematurely.

When the macro environment is still rich with investment capital, pressure builds to outpace competition rather than pace builds around fundamentals.

3. Weak Financial Planning & Inexperienced Teams

Many early-stage startups in Saudi Arabia are led by passionate technical or product founders, often with less exposure to finance, unit economics, or cash-flow modelling. Without senior finance leadership or rigorous financial discipline, projections are optimistic and buffers are small.

They may underestimate costs (salaries, infrastructure, marketing), overestimate revenue growth, and mispredict customer acquisition cost (CAC) vs. lifetime value (LTV). This disconnect leads to spending that looks reasonable in plan, but in reality is unsustainable.

4. Easy Access to Capital + Push for Scale

Part of the Vision 2030 strategy has been opening up capital pools; government funds, accelerators, and VC firms are more active, and international investors are watching Saudi startups closely. That access encourages founders to spend, expecting that more capital will always come.

Alongside this, there’s a bias toward scaling up: bigger teams, more features, broader geographic footprint. Sometimes, less attention is given to profitability or even consistency of revenue. The “growth at all costs” mindset kicks in, especially when valuations are rising and comparisons with peers matter.

5. External Economic Pressures

Global economic tailwinds (inflation, supply chain shocks, rising costs) hit startups hard. In Saudi Arabia, rising operational costs—office rent, recruiting expensive talent, marketing—can strain budgets. Also, when interest rates rise and investor risk aversion increases, the pricing of capital and access to follow-on funding become less certain.

 

 

Consequences of High Burn: Why the Anxiety is Justified

Why is this urgent? What happens when burn rate exceeds sustainable levels?

  1. Runway Depletion & Forced Cost Cuts
    If spending burns through capital too quickly, companies hit a cliff: layoffs, pivoting away from strategic priorities, or scaling back product features. These sudden adjustments damage morale, user trust, and long-term trajectory.
  2. Valuation Pressure and Down Rounds
    Over-spending without matched growth can lead to disappointing metrics at the next fundraise. If performance lags expectations (users, revenue, retention), investors may value the startup lower than its previous round, causing down rounds. These dilute founder equity and harm investor confidence.
  3. Investor Fatigue & Reputation Risk
    If founders repeatedly overspend or fail to show progress, local investors may begin to demand more oversight, impose stricter terms, or shy away from first-time founders. For the broader ecosystem, bad stories reduce willingness among limited partners (LPs) to invest in early-stage funds or raise their standards, making life harder for all.

 

Case Study: TradeHub—Choosing Discipline Over Runway

When entrepreneur Ahmed Jaber launched TradeHub in late 2023, investor enthusiasm was immediate. The cross-border B2B marketplace raised $1.4 million in pre-seed funding within just two months in a textbook early-stage win.

But funding didn’t translate into product-market fit. After a pivot to a SaaS sales-automation tool, Jaber and his team still couldn’t lock onto a model that customers truly needed. Despite having capital left in the bank, they made the rare decision to shut down the company and return remaining funds to investors.

Jaber later summed up the move: “Knowing when to stop is as important as knowing when to continue.”

For Saudi founders, the TradeHub story is a sharp counterpoint to the burn-rate spiral. Many startups, flush with first-round cash, rush into heavy hiring, marketing splurges, and premature scaling, only to find that revenue can’t keep pace. Jaber’s choice to preserve capital and reputation, rather than spend in hope of a breakthrough, illustrates that capital is a tool, not a trophy.

 

How Founders Can Shift to Balance

It’s not that spending is bad; it’s how and when you spend that counts. Here are some strategies Saudi founders can adopt to manage burn more intelligently.

A. Build Financial Discipline Early

  • Hire or consult finance leadership early. A CFO or financial controller, even part-time or advisory, helps with realistic budgeting, forecasting, and monitoring cash flow.
  • Scenario planning: run models for “best case,” “moderate case,” and “worst case” to see how burn looks under different growth assumptions (sales, retention, cost inflation).
  • Focus on unit economics: customer acquisition cost (CAC), lifetime value (LTV), retention rates. If you have to spend $100 acquiring a user who gives $10 over their lifetime, growth through spending doesn’t scale well.

B. Stage Spending According to Milestones

  • Prioritize capital allocation to high-leverage activities first: product development, core hiring (engineering, operations), modest marketing to validate channels.
  • Delay expensive hires, extravagant offices, or wide regional expansion until product-market fit and stable revenue streams are proven.
  • Let metrics (growth, retention, margins) guide the next spending round, not promises or projections alone.

C. Align with Investors on Realistic Metrics

  • Be explicit in your pitch and early communications about what growth metrics matter vs which are vanity metrics.
  • Set mutually agreed KPIs: monthly recurring revenue, churn, gross margin, profit vs. cost reductions, etc.
  • Include milestones for fundraising rounds tied to performance (e.g., reaching X revenue, Y retention, or proof of unit economics), to ensure the next funding is obtained on solid footing.

D. Use Lean and Localized Strategies

  • Use digital channels efficiently—invest in data to know which campaigns actually convert, where costs are sustainable.
  • Wherever possible, outsource or use contractors/hybrid remote teams to avoid large fixed costs in early stages.
  • Leverage local infrastructure and partnerships rather than immediately seeking costly global expansion.

E. Ecosystem Support and Shared Learning

  • Founders can benefit from local incubators/accelerators that offer CFO-as-a-service or financial advisory, allowing even early-stage companies to access better financial practices without hiring full senior leadership.
  • Build networks of peer founders to share lessons on what worked—and what drained runway.
  • Investors can play a role: some are moving towards more hands-on support. If VCs insist on aggressive marketing spend or expansion, they share responsibility for the consequences.

 

Conclusion: From Burn Rate Anxiety to Sustainable Ambition

Saudi Arabia stands at a crossroads in its startup journey. The Kingdom has done much right: launching public funds, promoting entrepreneurship, building infrastructure, and attracting global capital. The momentum is there. But momentum isn’t everything. Without financial prudence, even well-funded startups risk burning out fast—losing talent, investor trust, and ultimately, potential.

Founders who learn to balance ambition with discipline—who spend with intent rather than spectacle—will likely emerge as the durable success stories. For Saudi Arabia’s tech ecosystem to deliver on its promise under Vision 2030, that shift—from burn to balance—must come sooner rather than later.

 

Atyan: Madkhol pushes Ratibi+ as leading employee investment program in Saudi Arabia

Noha Gad

 

The Saudi fintech sector is rapidly evolving, driven by the Saudi Vision 2030 agenda, which emphasizes digital transformation, financial inclusion, and economic diversification. With a tech-savvy young population and supportive regulatory reforms, Saudi Arabia has become a fertile ground for innovative fintech solutions that integrate technology with customer-centric services.

Among the pioneering players shaping this dynamic ecosystem is Madkhol, a Shariah-compliant fintech company specializing in financial planning and wealth management. Focused on expanding financial inclusion among younger generations, Madkhol offers innovative technology-based financial solutions with a commitment to financial wellness. 

In this interview, Sharikat Mubasher speaks with Saad Bin Atyan, Co-founder and CEO of Madkhol, to explore the company’s innovative approach, diverse product offerings, and future growth plans, as well as insights into its recently launched ‘Ratibi+’ program.

 

What are the key services that distinguish Madkhol from traditional fintech and investment companies in Saudi Arabia? 
Madkhol stands out by bridging fintech innovation with human-centered solutions. Unlike traditional players, we focus not only on investment returns but also on financial wellness and employee loyalty. Our services integrate robo-advisory, Sharia-compliant portfolios, and employee-focused products like Ratibi+, giving us a unique position at the intersection of wealth management and workforce engagement.

 

How does Madkhol utilize AI and robo-advisory solutions to empower investors in Saudi Arabia and beyond?
Our AI-powered robo-advisory analyzes market trends, personal preferences, and risk profiles to build tailored portfolios. This ensures that every investor, from a first-time saver to a high-net-worth client, receives guidance at scale. AI also enables us to automate rebalancing, forecast scenarios, and provide personalized insights in real time, making wealth management more inclusive and accessible.

 

Earlier this year, Madkhol raised $2.2 million in a seed round to develop its AI-powered solutions. What are the company’s plans to expand its product portfolio and market reach?

The seed round enabled us to accelerate the development of our AI-powered solutions and expand our product portfolio. Our focus is twofold: first, to strengthen Ratibi+ as the leading employee investment and loyalty program in Saudi Arabia, and second, to roll out advanced robo-advisory services for individuals and institutions across the region. Market-wise, we are targeting strategic partnerships with corporates, banks, and HR tech platforms to scale our reach.

 

Can you tell us more about the Ratibi+ program and how it benefits both employees and companies?
Ratibi+ is our flagship product designed to redefine employee compensation. It allows employees to save and invest directly from their salaries, while employers can offer matching contributions with vesting periods. For employees, this creates financial security and long-term growth; for companies, it reduces turnover, strengthens loyalty, and positions them as forward-thinking employers.

 

How do you see the role of AI in advancing wealth management and enhancing the investment environment? 
AI is transforming wealth management from a service for the few into a tool for the many. It enhances accuracy in portfolio design, ensures continuous monitoring, and democratizes access to financial insights. In the Saudi context, AI supports Vision 2030 by fostering a culture of savings and investment, ultimately creating a more resilient and inclusive financial ecosystem.

 

How did participating in Money 20/20 Middle East help Madkhol gain exposure to global fintech trends and innovations?
Money 20/20 Middle East gave us an invaluable platform to connect with global fintech leaders, discover cutting-edge trends, and showcase Ratibi+ on an international stage. It reinforced our belief that Saudi fintech can compete globally while addressing unique local needs.

 

In your opinion, how do events like Money 20/20 contribute to shaping the fintech ecosystem in Saudi Arabia and the wider region?
Events like Money 20/20 act as catalysts; they bring together investors, innovators, and regulators in one place. For Saudi Arabia and the region, this accelerates knowledge exchange, fosters partnerships, and highlights how fintech can play a key role in achieving Vision 2030’s economic diversification goals.

 

What are the biggest challenges facing fintech startups in Saudi Arabia, and how does Madkhol address these challenges? 
The main challenges are building trust, navigating regulation, and achieving scale. Madkhol addresses these by ensuring Sharia-compliant products, working closely with regulators, and focusing on partnerships with corporates and banks to reach mass adoption. Trust, compliance, and collaboration are the pillars of our approach.

Beyond the storefront: How AI, VR, and AR revolutionize modern commerce

Noha Gad

 

Modern commerce is witnessing a significant transformation triggered by rapid developments in technology. The traditional retail landscape, which was centered on physical stores and direct customer interactions, is evolving into a digitally interconnected ecosystem. This change was driven by emerging technologies that enhance how products are sold and redefine the overall customer experience and operational efficiency. 

Technologies such as artificial intelligence (AI), virtual reality (VR), and augmented reality (AR) emerged as key enablers that revolutionize each aspect of modern commerce. Businesses increasingly utilize cutting-edge tools to understand and anticipate customer needs, tailor offerings, and create more engaging shopping environments. AI-driven analytics allow retailers to handle vast amounts of data, providing insights that help optimize product assortments, pricing strategies, and personalized marketing.

On the other side, VR and AR fill the gap between digital and physical worlds, offering immersive and interactive experiences for customers, ultimately enhancing logistical operations by improving warehouse management, staff training, and real-time problem-solving.

As modern commerce continues to evolve, organizations embracing these technologies are well-positioned to meet rising consumer expectations and adapt to the fast-changing market landscape effectively. Thus, understanding the importance of this technological evolution is essential for businesses to remain competitive

 

How AI transforms modern commerce

AI has become a cornerstone of innovation in modern commerce, driving significant improvements across customer engagement, inventory management, and operational efficiency.

-Personalization and customer insights. AI uses machine learning algorithms to analyze customer data, such as browsing behavior, purchase history, and preferences. This enables businesses to deliver personalized product recommendations and marketing messages in real time, enhancing customer satisfaction and boosting conversion rates.

-Inventory management and forecasting demand. AI models can optimize inventory levels by processing large datasets on sales trends, seasonality, and external market factors. This reduces risks of overstock or stockouts, cutting costs related to excess inventory and lost sales opportunities

-Customer experience enhancement.  AI-powered chatbots and virtual assistants provide 24/7 customer support by handling routine inquiries, guiding shoppers through product selections, and resolving common issues quickly. This ultimately contributes to enhancing customer experience and reducing response time, thereby enabling human agents to focus on more complex problems. 

-Fraud detection. AI models detect unusual patterns and potential fraud in real time by analyzing transaction data and user behavior. This capability enhances the security of digital payments and protects both merchants and customers from cyber threats.   

 

Using VR and AR to enhance the shopping experience 

VR and AR are transforming the shopping experience as they create immersive environments that engage customers in ways traditional retail cannot. For instance, virtual stores and showrooms allow shoppers to explore products in a fully digital space without leaving their homes. Both innovations enable virtual product try-ons and demonstrations, especially valuable in sectors like fashion, furniture, and automotive.

Additionally, VR and AR are used for remote product training and retail staff education. Retailers can simulate real-world scenarios to train employees on product knowledge, customer interaction, and store layout without disrupting physical store operations. This method improves staff preparedness and service quality, directly benefiting the shopping experience.

These innovative technologies also fill the gap between physical and online retail, making shopping more interactive, engaging, and convenient in the modern commerce landscape. They enable interactive marketing campaigns and promotions that engage customers in innovative ways.

The integration of AI, VR, and AR technologies in modern commerce has a significant impact on supply chains and logistics as they can optimize inventory and deliveries, enhance warehouse and fulfilment efficiency, promote logistics planning, and improve risk management. 

 

Finally, these emerging technologies are fundamentally reshaping the landscape of modern commerce, creating opportunities for businesses to innovate and deliver exceptional customer experiences. 

Beyond customer interaction, they revolutionize the operational backbone of commerce by optimizing supply chains and logistics. AI-driven analytics improve forecasting and inventory control, AR guides warehouse staff to operate more efficiently, and VR simulations help plan resilient delivery routes and workflows. Together, these innovations not only reduce costs but also enhance speed, accuracy, and flexibility in meeting consumers’ growing demands.

Looking ahead, the continued convergence of AI, VR, and AR is expected to unlock more transformative possibilities that will redefine how people discover, interact with, and purchase products.

Blitzscaling for Startups: Definition, Key Benefits, and Major Risks

Ghada Ismail

 

Some startups appear to emerge almost overnight, moving from obscurity to market ubiquity with remarkable speed. This rapid ascent is rarely the result of chance. It is often the product of a deliberate strategy known as blitzscaling: a calculated decision to pursue extraordinary growth at an exceptional pace, accepting significant operational and financial risks in the process.

Blitzscaling can be likened to accelerating a high-performance vehicle before all of its components have been fully tested. When successful, the approach allows a company to secure market dominance before competitors can respond. When mismanaged, it exposes the organization to structural weaknesses that can derail progress just as quickly as it began.

 

What Is Blitzscaling?

The term was popularized by LinkedIn co-founder Reid Hoffman and entrepreneur Chris Yeh in their book Blitzscaling. At its core, blitzscaling is the deliberate pursuit of massive, rapid growth, prioritizing speed over efficiency. The goal is to capture market share so quickly that competitors can’t catch up, even if it means high spending, operational chaos, or short-term losses. Startups that blitzscale often expand across new markets, hire aggressively, and spend heavily on marketing before perfecting processes or achieving profitability.

This approach is especially common in industries with network effects—where the value of the product grows as more people use it—such as marketplaces, social platforms, and fintech. Once a company reaches critical mass, it can become the default choice, making it hard for latecomers to compete.

 

Why Founders Consider Blitzscaling

For many founders and investors, the appeal is clear: become the first and biggest player before the rest of the market even realizes what’s happening. Blitzscaling can create powerful first-mover advantages. Customers and partners gravitate toward the market leader, talent is easier to recruit, and investors are eager to back a company that looks unstoppable.

In venture capital circles, momentum matters. A startup showing exponential user growth or market capture often finds it easier to raise follow-on funding at higher valuations, which in turn fuels even faster expansion.

 

Key Advantages

  • Market dominance: Set industry standards and shape consumer habits.
  • Network effects: More users bring more value, which draws even more users.
  • Virtuous growth cycle: Users → talent → product improvements → more users.

 

Major Risks

  • Extreme burn rate: Heavy spending demands constant fundraising.
  • Operational chaos: Hiring too fast can dilute culture and weaken management.
  • Regulatory and legal exposure: Rapid global expansion often outpaces compliance.
  • Founder burnout: High pressure and nonstop growth can exhaust leadership teams.
  • Product-market misfit: Scaling before perfecting the product can backfire.

 

Is Blitzscaling Right for Your Startup?

Blitzscaling only makes sense under specific conditions: a huge addressable market, strong network effects, abundant funding, and a product that already shows solid product-market fit. If those elements are missing, a more measured approach—sometimes called “smart scaling”—may be wiser.

Founders should weigh whether their market rewards speed above all else or whether careful, sustainable growth will ultimately create more value. In many cases, establishing operational discipline before hypergrowth can prevent costly missteps later.

 

Conclusion

Blitzscaling can turn startups into market leaders at lightning speed, but it is a high-stakes gamble. When the market is ready, the rewards are enormous: dominance, brand recognition, and the ability to set the rules of the game. Yet the same strategy can drain resources, strain teams, and end in failure if the fundamentals are weak.

For founders, the question isn’t just “Can we blitzscale?” but “Should we?” Careful assessment of market dynamics, funding prospects, and internal capacity can reveal whether chasing hypergrowth is a bold move or a dangerous sprint toward a cliff.

From Tabuk to Najran: Can Fintech Reach Saudi Arabia’s Remote Regions?

Ghada Ismail

 

Saudi Arabia’s fintech story reads like a tale of two kingdoms. In Riyadh and Jeddah, cash feels almost antique; it’s only a matter of phone taps, QR codes flash, and money moves in seconds. Yet a few hundred kilometers away, in Tabuk’s rugged northwest or Najran’s mountain valleys, daily commerce often sounds like the rustle of paper bills and the scratch of a pen across a ledger. The country’s financial future is unfolding at two different speeds.

 

It isn’t infrastructure that draws the line. Mobile penetration tops 95 percent, 5G towers rise even in sparsely populated stretches, and e-payments already dominate national retail transactions. The gap is more subtle: culture, trust, and the rhythms of rural life. Convincing a farmer in Al-Jawf to swap cash for code demands more than bandwidth; it calls for products that fit local habits, clear value that outweighs tradition, and a level of human connection that an app alone can’t supply.

 

Saudi Arabia has the digital highway; the challenge is building the entry points. Whether fintech can cross that last mile will determine if the Kingdom’s financial revolution remains an urban triumph or becomes a truly nationwide transformation.

 

Infrastructure: A Kingdom Already Wired

From an infrastructure perspective, Saudi Arabia is well-positioned. Internet penetration is extremely high (estimates are over 95%), mobile device ownership is widespread, and 4G/5G networks are expanding into previously marginal areas. These foundations matter: without reliable connectivity and devices, fintech is impossible. Already, electronic payments account for a large and growing share of retail transactions. The requisite backbone is largely in place.

 

Urban Comfort vs. Rural Reality

Still, real comfort with fintech is uneven. In Riyadh, merchants often expect digital payments; in remote towns, cash remains king. Limited bank branch presence in outlying areas means residents may need to travel far for physical banking. Older generations or those with less exposure to digital tools are often wary of apps because of perceived complexity, security risk, or distrust of unseen financial entities. Small businesses in remote regions may lack formal accounting or consistent electricity or internet service, undermining the good infrastructure in theory.

 

Simpler Fintech for Seniors: An Overlooked Opportunity

When designing fintech for broader inclusion, startups should think about older adults—not just young, tech-savvy users. For many seniors, a confusing interface or too many steps can be as big a barrier as a lack of connectivity. Startups that build apps designed with simplicity in mind—large readable text, simple menus, voice instructions, minimal jargon, offline support, and even human assistance options—could unlock fintech adoption among older generations in remote areas.

Such apps might include:

  • Simplified banking apps with fewer screens and more guidance.
  • “Lite” or basic versions of wallets that avoid overwhelming options.
  • Remote or agent-assisted onboarding, so elders who are less comfortable with tech can get help.
  • Voice or audio assistance in Arabic, possibly even local dialects.
  • Clear, transparent fees so there is no distrust arising from surprise costs.

 

Some relevant observations:

  • Al Rajhi Bank’s app is praised for being user-friendly and for continuous improvements. But it is still a general-purpose banking app, not specifically tailored to seniors.
  • STC Pay and others provide digital wallets with simple features like QR payments, bill payments, etc. These features could serve seniors well if designed with accessibility in mind. But I saw no specific senior-oriented version. 
  • In lists of “budgeting” or “open banking” apps, ease of use is often mentioned, but not specifically accommodations for low digital literacy or elderly users

This suggests a gap in the market: there is room for fintech startups in Saudi Arabia that explicitly build for the last mile of inclusion—older adults in remote towns. The right design could make a big difference in whether fintech isn’t just available, but also usable for all.

 

Vision 2030’s Digital Mandate

Saudi Arabia’s Vision 2030, together with the Financial Sector Development Program and the national Fintech Strategy, explicitly aims to make financial services more inclusive. Regulatory reforms—such as digital-banking licenses, open banking, and upgraded payment systems—are meant to lower barriers for innovators. Central bank policies and government incentives are pushing toward universal access, financial literacy initiatives, and infrastructure investment. These provide an enabling environment for fintech expansion—but regulatory support alone does not ensure adoption.

 

Business Models Built for the Last Mile

For fintechs to succeed beyond major cities, they must adapt business models to the realities of rural and remote regions. One promising route is agent networks: local shops or service points that act as touchpoints for users who prefer or need human interaction. Another is partnering with telecom companies, which already have reach and existing trust in many small towns. Retail chains, post offices, or municipality kiosks could also serve as infrastructure hubs. Products may need to be cheaper, simpler, and require minimal digital literacy to use.

 

Winning Hearts, Not Just Downloads

Building adoption is as much a question of trust and culture as tech and regulation. Transparent pricing, clear value, local language support, and human customer service are essential. For someone who has never used a fintech app, a failed transaction or confusing fee can be discouraging. Financial education programs tailored for rural communities, delivered through trusted local groups, can help. Even hybrid models—digital onboarding followed by in-person support—may work better than fully remote approaches in many small towns.

 

The Credit Gap: Data as Collateral

One area where fintech can make a big difference is credit access. Many small business owners outside big cities lack formal financial histories or audited accounts. Traditional lenders often reject their loan applications. Fintechs that use alternative data—mobile money flows, POS history, utility payments—can build credit profiles and offer small, short-term business loans or inventory financing. That could unlock productivity in sectors like agriculture, small retail, regional logistics, and crafts.

 

Public–Private Partnerships in Action

There are clear roles for both the state and private sector. Government subsidies or guarantees can de-risk fintech pilot projects in areas where margins are thin. Regulators can provide frameworks that balance innovation with consumer protection, especially for users less experienced with financial services. Banks with branch networks can collaborate with fintech startups to extend service reach. Telecommunications companies can help with distribution and customer chains. Examples include STC (Saudi Telecom Company), Mobily, and Zain.

The idea is that these companies already have:

  • Extensive physical presence through stores and service centers, even in remote towns.
  • Trusted customer relationships with millions of subscribers.
  • Existing billing and payment systems that can be integrated with fintech services.

Because of this reach, telecom companies can help distribute fintech products, handle customer sign-ups or cash-in/cash-out services, and support outreach in areas where banks or fintech startups have little presence.

 

Operations on the Ground

Fintech’s promise often runs into operational hurdles. Reliable power and internet are not uniformly guaranteed in remote areas. Cash-in and cash-out logistics are tricky: even if payments are done digitally, someone often needs to handle cash for daily expenses. Merchant acceptance is uneven, especially among small stores with thin margins. Fintech systems need to integrate smoothly with existing business workflows—if reconciliation is difficult, or if the app doesn’t handle local languages or dialects, adoption drops.

 

Measuring Real Impact

Success should be measured with more than download counts or the number of transactions. Key metrics include how fintech reduces time and cost for small businesses, increases savings or access to credit, reduces reliance on informal systems, improves incomes, and raises financial inclusion. Pilot programs should track outcomes over months or years, comparing communities with and without these services, and gather feedback to refine products.

 

From Connectivity to Inclusion

In the end, fintech in Saudi Arabia has moved closer than ever to being able to serve the Kingdom fully, from Tabuk to Najran. The infrastructure, regulation, and technology are largely in place. But for fintech to truly reach remote regions, providers must adapt: offering services in culturally relevant ways, building trust through human touchpoints, designing affordable and useful products, and partnering with existing local networks.

If they succeed, the result won’t just be more people using fintech apps; it will be a more inclusive economy in which rural and remote areas share more fully in the gains of digital finance. Vision 2030’s promise is big; now the test is whether fintech can land softly and stick across every valley, desert, and mountain of the Kingdom.