Bieber: GoDaddy supports entrepreneurs’ digital dreams

Aug 14, 2024

Kholoud Hussein 

 

With a passion for empowering entrepreneurs and fostering digital growth, Selina Bieber, Vice President for International Markets at GoDaddy, leads GoDaddy's initiatives to support small businesses in their journey toward online success. 

 

In an exclusive interview with Sharikat Mubasher, Bieber will delve into how GoDaddy transforms digital dreams into reality for entrepreneurs around the globe, particularly in Saudi Arabia. As a frontrunner in the digital solutions market, GoDaddy offers a comprehensive toolkit that enables small and medium-sized enterprises (SMEs) to establish and grow their online presence. 

 

We will explore the unique challenges faced by entrepreneurs in the region, how GoDaddy is addressing them through innovative solutions and partnerships, and the company's commitment to leveraging emerging technologies like AI and cloud computing to enhance the entrepreneurial experience. 

 

Can you tell us about GoDaddy's main business and how it helps entrepreneurs?

At GoDaddy, we're in the business of turning digital dreams into reality. Our focus is providing a complete toolkit for businesses to thrive online. This includes everything from securing the perfect domain name – think of it as your digital address – to building beautiful, functional websites that truly represent your brand.

 

But we don't stop there. We also offer hosting and security solutions to help keep your website running smoothly, professional email services to give your business that extra touch of credibility, and a range of digital marketing tools to help you reach your audience effectively.

 

For our Saudi entrepreneurs, whether you're a small bakery in Al-Khobar looking to take orders online, a boutique in Riyadh aiming to showcase your latest fashion, or a tech startup in Jeddah ready to make waves, we've got solutions tailored for you. Our goal is to simplify the online journey, making it accessible and manageable for small businesses without the need for advanced technical abilities. With small and medium businesses (SMEs) accounting for 99.41% of the private sector in Saudi Arabia and contributing significantly to the economy, we understand the crucial role they play and are dedicated to supporting their growth.

 

What makes GoDaddy stand out from other companies in your field?

What we believe truly sets GoDaddy apart is our commitment to our customers' success. We don't just sell products; we build relationships and partnerships with our customers. This commitment manifests in several ways that make us unique in the industry.

 

We pride ourselves on our localized approach. For instance, our Arabic Website Builder is a testament to our commitment to the Middle Eastern market. It's designed with the nuances of the Arabic language and culture in mind, ensuring that local businesses can create websites that truly resonate with their audience.

 

We also go beyond just providing online tools – we're committed to education and empowerment. Our extensive library of resources, tutorials, and webinars is designed to help entrepreneurs at every stage of their online journey. Whether you're just starting out and need to understand the basics of online presence, or you're looking to scale your e-commerce operations, GoDaddy has the knowledge and resources to guide you, along the way. Our recent surveys show that 87% of Saudi small business owners believe digitization is crucial, and we are here to help facilitate that transformation.

 

How is GoDaddy supporting growth in Saudi Arabia?

The Kingdom's Vision 2030 has set an inspiring roadmap for digital transformation. One of our key initiatives in the region is our partnership with Monsha'at Academy. Through this collaboration, we're offering specialized digital skills training tailored to the needs of Saudi entrepreneurs. These courses cover everything from the basics of establishing an online presence to advanced e-commerce strategies.

 

Our Arabic Website Builder, as mentioned above, is another significant way we're supporting growth in Saudi Arabia. We understand that language plays a crucial role in effective online communication. That's why we've launched this tool specifically for the Arabic-speaking market. It allows businesses to create professional, culturally relevant websites easily, helping them connect more effectively with their local audience.

 

Our 2024 Global Entrepreneurship Survey revealed that 93% of Saudi entrepreneurs feel confident in using AI technology for their business, and 87% acknowledge the importance of digitization. These findings inform our strategy as we continue to enhance our product offerings to meet the evolving needs of Saudi businesses.

 

How does GoDaddy keep up with the fast-changing digital world?

Staying ahead in the rapidly evolving digital landscape is a challenge we embrace with enthusiasm at GoDaddy. Our approach to innovation is multi-faceted and deeply rooted in understanding both technological advancements and our customers' evolving needs.

 

A great example of how we're embracing new technologies is our integration of AI into our products. We've recently introduced AI-powered tools like our Generative AI Prompt Library, which helps small businesses create engaging content for their websites and social media platforms. This tool is helpful for entrepreneurs who might not have the time or resources for extensive content creation. According to our survey, 97% of small businesses in Saudi Arabia believe AI can positively impact their bottom line, and we're providing the tools to make that belief a reality.

 

We're also evolving our website-building tools to incorporate the latest design trends and functionalities. For instance, we're adding new templates and features that allow businesses to create mobile-responsive, visually appealing websites that meet current user expectations. Using tools like GoDaddy Studio, powered by AI, easily creates content that elevates and helps small businesses sell their brand on social media and across their online presence.

 

Can you share any recent partnerships or investments GoDaddy has made in Saudi Arabia?

Our initiatives in Saudi Arabia reflect our commitment to the Kingdom's entrepreneurial ecosystem and our belief in the immense potential of Saudi small business owners.

 

Our partnership with Monsha'at Academy stands out as a significant milestone. This collaboration is all about empowering Saudi entrepreneurs with the digital skills to help them succeed in today's economy. Through this partnership, we're offering specialized courses that cover a wide range of topics, from the basics of website creation to advanced e-commerce strategies. These courses are tailored to the unique needs of the Saudi market, considering local business practices, consumer behaviors, and cultural nuances.

 

Our participation in local events and initiatives is another form of investment we're making in Saudi Arabia. For example, our involvement in Biban 23, one of the largest entrepreneurship events in the Kingdom, allowed us to connect directly with Saudi entrepreneurs, understand their needs, and showcase how our solutions can help support their growth.

 

What challenges does GoDaddy face in Saudi Arabia, and how are you addressing them?

Like any market, Saudi Arabia presents its own unique set of challenges, but we see these as opportunities to innovate and better serve our customers. One of the primary challenges we face is raising awareness about the importance of a strong online presence, especially among small and medium-sized enterprises (SMEs). Many business owners in Saudi Arabia are experts in their fields but may not fully grasp the potential impact digital tools can have on their growth. That is why we launched our extensive educational initiatives in partnership with Monsha'at Academy. In addition to the courses that explain the benefits of going digital in practical, relatable terms, we also produce localized content – blog posts, webinars, and social media campaigns – that showcase success stories of Saudi businesses that have thrived online to help inspire others.

 

Another challenge is the varying levels of digital literacy among entrepreneurs. To tackle this, we've focused on making our products as user-friendly as possible. Our Arabic Website Builder, for instance, was designed with an intuitive interface that allows even those with limited technical skills to create professional-looking websites. We also offer extensive customer support in Arabic language, ensuring that help is available when needed.

 

These challenges are not roadblocks, but we see these as stepping stones in our journey to empower Saudi entrepreneurs. By addressing them head-on, we're not only improving our services but also contributing to the overall growth of the digital ecosystem in Saudi Arabia.

 

How is GoDaddy using new technologies like AI and cloud computing?

At GoDaddy, we're always excited about leveraging new technologies to help enhance our offerings and make life easier for our customers. AI and cloud computing are two areas where we're making significant strides.

 

We've recently introduced several AI-powered tools that are transforming how small businesses manage their online presence. One of our most exciting innovations is the Generative AI Prompt Library. This tool helps entrepreneurs create engaging content for their websites and social media platforms quickly and easily. It's particularly useful for business owners who may not have the time or resources for extensive content creation. By simply inputting a few key details about their business, they can generate professional, relevant content that resonates with their audience.

GoDaddy is also using AI to enhance our customer service. Our AI-powered chatbots can handle basic queries and guide customers to the right resources, allowing our human support team to focus on more complex issues. This results in faster response times and more efficient problem-solving for our customers.

 

Moving on to cloud computing, this technology is at the core of our hosting services. We leverage cloud infrastructure to provide scalable, reliable hosting solutions that can grow with our customers' businesses. This means that whether you're a small startup or a rapidly expanding enterprise, our cloud-based hosting can accommodate your needs without interruption.

In the realm of e-commerce, our cloud-based solutions enable businesses to handle large volumes of transactions securely and efficiently, even during peak shopping periods. This scalability is crucial for businesses participating in major shopping events or experiencing rapid growth.

 

Security is another area where we're leveraging both AI and cloud computing. We use AI algorithms to help detect and deter security threats in real-time, while our cloud infrastructure allows us to implement robust security measures across our entire network.

 

What recent projects has GoDaddy launched in Saudi Arabia?

Entrepreneurs can utilize our Arabic Website Builder which includes more locally relevant templates, featuring designs that resonate with Saudi consumers and support local aesthetic preferences. We've also improved the Arabic content creation features, making it even easier for businesses to create engaging, SEO-friendly content in Arabic.

 

In response to the growing e-commerce sector in Saudi Arabia, we've launched a series of e-commerce workshops. These hands-on sessions guide entrepreneurs through the process of setting up an online store, managing inventory, processing payments, and marketing their products effectively. We've seen great enthusiasm for these workshops, especially from traditional retailers looking to expand into the digital space.

 

GoDaddy has also participated in key entrepreneurship events across the Kingdom, including Biban 23 which has allowed us to engage directly with the Saudi business community, understand their needs firsthand, and showcase how our tools and solutions can support their growth. 

 

How does GoDaddy approach social responsibility in Saudi Arabia?

At GoDaddy, our approach to social responsibility in Saudi Arabia focuses on empowering local communities through education and entrepreneurship. This commitment is closely aligned with the Kingdom's Vision 2030 goals, particularly in fostering digital transformation and supporting SMEs.

 

One of our key initiatives is our partnership with Monsha'at Academy, where we offer free digital skills training to aspiring entrepreneurs across the Kingdom. These courses cover a wide range of topics, from basic digital literacy to advanced online business strategies, helping individuals start and grow their businesses.

 

What's GoDaddy's long-term vision for Saudi Arabia and the Middle East?

GoDaddy supports local entrepreneurs and small business owners in Saudi Arabia and the Middle East. We aim to be more than just a service provider – we want to be a trusted partner in every entrepreneur's journey, from the moment they conceive their business idea to when they're ready to scale globally.

 

GoDaddy continues to offer easy to use and affordable online tools and solutions, along with expert customer care and guidance, to help Saudi entrepreneurs and small business owners across the region, along their journey of business growth.  

 

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Beyond traditional jobs: How the gig economy is reshaping the future of startups

Noha Gad

 

In today’s dynamic global economy, startups and innovative businesses play a pivotal role in driving growth, job creation, and technological advancement. This vibrant startup environment thrives on agility, disruption, and the continuous pursuit of novel solutions. Parallel to this evolution is the rise of the gig economy, a labor market characterized by short-term, freelance, and project-based work enabled by digital platforms. 

The gig economy complements the startup and business ecosystem by offering flexible income opportunities and fostering entrepreneurial activity. The concept of gig work roots stretching back centuries to early human societies, where task-based labor was the norm.

The digital revolution in the late 20th century transformed gig work by enabling online platforms to connect freelancers with clients globally, facilitating a wide range of short-term, project-based, and freelance work across industries, including ride-sharing, food delivery, high-skilled remote consulting, digital marketing, IT development, and healthcare services.

 

How does the gig economy work?

This economy operates on a fundamentally different business model from traditional employment, centered around flexibility, technology platforms, and task-based work. Gig workers typically take on short-term assignments, freelance projects, or on-demand jobs often sourced and managed via digital platforms, which act as intermediaries, connecting businesses or individuals needing services with independent contractors worldwide.

One of the key features of the gig economy is that it leverages AI-powered algorithms to match gig workers with assignments based on skills, location, and availability, optimizing efficiency for both parties. Companies can access diverse, scalable talent pools across geographies, benefiting from on-demand expertise without long-term commitments.

Additionally, many businesses integrate gig workers alongside traditional full-time staff, using gig labor to manage peak workloads or specialized tasks. Overall, the gig economy functions as an agile, technology-enabled labor market providing flexible opportunities for workers and cost-effective, scalable solutions for businesses, significantly reshaping the future of work.

 

Pros and Cons

The gig economy offers diverse benefits for both workers and businesses in today’s growing labor market. For workers, it provides:

-Flexibility and autonomy. It allows workers to choose when, where, and how much they work, enabling a better work-life balance.

-Diverse income opportunities. It paves the way for multiple income streams across various industries, including emerging fields like IT, finance, healthcare, and digital marketing.

-Skill development. By working on varied projects, freelancers can gain experience and build specialized skills and entrepreneurial capabilities.

Additionally, the gig economy helps businesses to:

-Reduce costs by saving on traditional employment expenses such as benefits, office space, onboarding, and long-term commitments.

-Expand teams. Startups can quickly scale teams up or down to meet demand and seize new opportunities without the rigid overhead of full-time staff. 

-Access specialized talent: the gig platform offers access to a global, diverse pool of flexible, highly skilled professionals, allowing startups to fill specific skill gaps.

-Bolster innovation and productivity. Flexible schedules for gig workers would help startups foster creativity and maintain productivity across different time zones.

Although gig economy jobs offer flexibility and independence, they also come with challenges, such as the lack of employee benefits, navigating taxes, securing health insurance, dealing with income fluctuations, and the lack of a workplace community.

 

How does the gig economy support startups?

The gig economy plays a pivotal role in reshaping entrepreneurship and business operations worldwide. Researches show that individuals participating in the gig economy are about twice as likely to start their own businesses compared to non-gig workers. This trend is most prominent among first-time entrepreneurs, younger workers, and those seeking flexible opportunities.

For many workers, gig work provides a low-risk environment to gain industry experience, test business ideas, and build capital before founding a startup, enabling experimentation, learning on the job, and gradual business development without the pressures of traditional employment.

In turn, the gig economy offers startups a scalable, cost-effective access to talent as they can flexibly engage freelance experts for specialized projects such as software development, creative design, and marketing campaigns without the overhead of full-time hires. This agility helps startups innovate rapidly, manage fluctuating workloads, and control expenses.

Thus, the gig economy offers a fertile ground for entrepreneurial talent and serves as a strategic resource for startups, creating a dynamic ecosystem fueling innovation and economic growth.

 

Future outlook

The gig economy is expected to witness a remarkable growth within the next five years, driven by technological advancement, regulatory changes, and shifting cultural attitudes toward work. This shift will require gig workers to continuously upskill, with personalized and AI-powered training platforms becoming essential for maintaining competitiveness.

Finally, the gig economy is a defining feature of the future of work, offering unprecedented flexibility, entrepreneurial potential, and access to global talent. understanding and strategically engaging with the gig economy will be essential for businesses, startups, and workers alike to thrive in this rapidly changing economic landscape.

Baghoomian: Growth Debt Is Powering Saudi Arabia’s Next Fintech Wave

Kholoud Hussein

 

As Saudi Arabia’s fintech sector accelerates, the region’s funding scene is changing fast. Founders are increasingly turning to growth debt—minimally dilutive capital that fuels expansion while preserving ownership. 

In this interview, Armineh Baghoomian, Managing Director, Head of EMEA, and Co-Head of Global Fintech at Partners for Growth (PFG), shares her perspective on how growth debt is transforming the GCC’s startup landscape, why Saudi Arabia is emerging as a key market, and how smarter financing models are empowering founders to scale with confidence.

 

In today’s uncertain macroeconomic and political climate, why are we seeing more GCC founders and investors – particularly in capital-intensive sectors like fintech – turning to growth debt as an alternative to equity? How do you think this trend will reshape the region’s funding landscape?

Founders and investors in the GCC are taking a more strategic view of capital structure. While venture equity continues to mature, there’s growing recognition that growth debt plays a complementary role – especially in capital-intensive sectors like fintech, where businesses need to scale quickly and efficiently.

There is growing recognition that a diversified funding ecosystem – where equity and debt complement each other – creates economic resilience and safeguards the future of innovation, aligning neatly with national diversification agendas. Growth debt plays a critical role in this mix.

Across the region, founders and investors increasingly appreciate that debt, when paired with disciplined governance and strong unit economics, can accelerate a company’s growth journey. Growth debt can be used to finance working capital, customer acquisition, or infrastructure build-out with minimum equity dilution – with benefits for all parties in the deal.

Over time, the rise of growth debt will reshape the regional funding landscape by broadening the capital toolkit available to founders. We’ll see more blended capital stacks, more nuanced conversations around risk allocation, and a more mature ecosystem overall. In many ways, the GCC is well positioned to leapfrog traditional financing trajectories, moving quickly toward a model where equity and growth debt sit side-by-side to fuel innovation and growth.

 

Saudi Arabia is quickly positioning itself as a leading fintech hub in the Middle East. From your perspective, what opportunities and challenges stand out for credit partners like PFG in supporting transformative companies in the Kingdom?

Saudi Arabia’s fintech evolution is among the most dynamic globally. With the ambitious Vision 2030 strategy creating the regulatory framework for digital transformation, the Kingdom is laying the groundwork for a truly world-class fintech ecosystem. For credit partners, this moment presents compelling opportunities.

In Saudi Arabia, we’re seeing a powerful convergence between a young, digitally native population, a government that is not only supportive but actively accelerating financial innovation, and a resultant flow of capital into sectors that are capital-intensive and highly scalable. This combination creates fertile ground for transformative fintech businesses – whether operating in payments, digital lending, or infrastructure – that can grow rapidly and have meaningful regional impact. For PFG, the ability to deploy growth capital into these businesses means we can help founders scale confidently without compromising long-term ownership or vision.

Fintech is inherently a heavily regulated industry, and in a market that is evolving as quickly as Saudi Arabia’s, these frameworks are still maturing. That means lenders must be thoughtful in underwriting risk, ensuring that business models are both sustainable and aligned with long-term policy goals. Additionally, because many Saudi fintechs are scaling for the first time in a market of this magnitude, there is a heightened need for governance, financial discipline, and strategic capital structuring.

For PFG, the opportunity lies in being more than just a capital provider. Rather, we are a long-term partner to visionary founders – helping them balance growth with sustainability and navigate the complexities of a rapidly changing market.

 

Growth debt often sparks debate about risk, especially when applied to ambitious startups seeking rapid scale. How does PFG approach balancing its support for founders’ growth ambitions with the need to maintain financial resilience and risk management across your portfolio?

We see growth debt as a strategic partner to equity. Our role is to structure capital in a way that empowers founders to pursue growth without jeopardizing the resilience of their businesses.

We look closely at companies’ fundamentals – strong unit economics, predictable revenue models, and clear visibility on cash flows. We believe in the founders we invest in and work alongside them to structure flexibility into facilities. This is particularly important in the GCC, where markets are evolving rapidly.

Fundamentally, we think about portfolio resilience in terms of partnership. At PFG, growth debt is not transactional; it is relational. By aligning with management teams who share our commitment to discipline and transparency, we’re able to provide capital that supports expansion while safeguarding the interests of both our portfolio companies and our investors.

In the GCC, this balanced approach is especially powerful: it allows founders to scale with confidence – building businesses that are durable as well as ambitious. As the region’s funding landscape continues to mature, founders will increasingly appreciate that growth debt, when structured responsibly, can be a catalyst for sustainable growth.

 

Given that you co-lead PFG’s global fintech and asset-backed credit strategy across multiple regions, how does the Middle East compare to Europe and Africa in terms of fintech maturity and appetite for non-dilutive financing?

What stands out most is how quickly the region, especially the GCC, is maturing. The combination of ambitious government agendas, a young, tech-savvy population, and evolving regulatory frameworks is accelerating fintech adoption at a pace we don’t see elsewhere.

At the same time, founders and investors in the region are increasingly sophisticated in their approach to capital. There is a healthy appetite for non-dilutive financing to work alongside equity in powering innovative, tech-driven companies.

Founders are eager to embrace global best practices, but they are also charting their own course – building businesses with high growth potential and strong institutional support, making it easier to scale. For PFG, this all means the GCC represents both a fast-growing and increasingly sophisticated market.

We're at an inflection point: the GCC is rapidly moving toward the maturity of Europe, but with the entrepreneurial energy and growth trajectory that, in many ways, resembles Africa’s leapfrogging story. That combination makes it one of the most exciting geographies for us to support with flexible, non-dilutive capital.

 

Without revealing sensitive details, could you share an example or two where PFG’s structured credit solutions enabled a company to scale effectively while preserving equity? What lessons from those experiences might resonate most with GCC founders?

Perhaps the most well-known example is Tabby, the Middle East’s leading provider of Buy Now, Pay Later (BNPL) solutions. We were confident from the outset that Tabby would become the regional powerhouse it is today. They had the vision, they had the ambition – but to achieve scale, Tabby needed the right kind of capital. That’s where PFG came in.

Specifically, Tabby needed a bespoke financing structure that would allow the company to scale its business in a complex market. By leveraging Tabby’s high-quality receivables, PFG enabled the company to accelerate its merchant network expansion and introduce new product offerings.

The impact was clear. Tabby experienced 900% quarter-over-quarter growth in FY2022 and raised over US$70 million in funding, boosting its valuation by a meaningful multiple and cementing its status as one of the GCC’s most valuable startups.

For GCC founders, the most relevant lesson from our deals in the region is the value of balance: scaling aggressively while preserving control. Similarly, it reinforces the importance of matching the right kind of capital to the right stage of growth, rather than defaulting to equity. In a region where many businesses are founder-led and highly conscious of dilution, this approach resonates strongly. It’s all about building sustainably, retaining control, and maximizing long-term value creation.

 

Looking ahead, as Saudi Arabia and the wider GCC pursue diversification under Vision 2030 and other regional strategies, how do you see the role of non-dilutive financing evolving? And what role do you expect PFG to play in shaping that future?

As GCC economies continue to diversify, entire sectors – from fintech and healthtech to logistics and proptech – are scaling at a pace we haven’t seen before. With that scale comes the need for more sophisticated capital solutions. Private debt will play an increasingly central role, not as a substitute for equity but as a strategic complement to it.

What’s unique about the GCC is that this is all happening in real time. Governments are laying down the infrastructure, investors are increasingly sophisticated, and founders are embracing global best practices. Growth debt, as a form of non-dilutive financing, enhances this trajectory by offering flexibility, disciplined growth, and helping to create businesses built for the long-term, not just the next funding round.

PFG’s role is twofold. First, to bring our global experience – having supported high-growth companies across other global regions for over 20 years – and adapt that expertise to the GCC’s unique dynamics. Second, to act as true partners to founders: structuring credit that supports ambition while instilling the financial resilience that will define the region’s most successful companies.

We will continue to support ambitious founders and help to shape a more mature, balanced funding ecosystem that underpins Vision 2030 and wider regional economic diversification goals.

HealthTech innovations: How AI and digital tools revolutionize healthcare in Saudi Arabia

Noha Gad

 

Emerging technologies, particularly artificial intelligence (AI), significantly transform the healthcare sector globally by improving diagnostics, treatment precision, patient monitoring, and healthcare delivery. Saudi Arabia is one of the leading countries that harnesses these technologies to modernize its healthcare system and increase accessibility. 

The Kingdom invests heavily in digital healthcare to improve efficiency and patient outcomes, potentially unlocking as much as $27 billion by 2030. This includes advancements in telemedicine, electronic health records, and other digital health technologies.

The Saudi Vision 2030 emphasizes the importance of privatization and Public-Private Partnerships (PPPs) in driving healthcare transformation. By fostering collaboration, these approaches contribute to achieving the digital health goals outlined in Saudi Arabia's ambitious vision for the future.

The Saudi healthcare sector is witnessing unprecedented privatization, with over 290 hospitals and 2,300 health institutions transitioning into private operations. By 2030, private sector involvement is expected to grow from 25% to 35%, unlocking fresh capital inflows and efficiency improvements, according to recent insights into the Saudi healthcare market by Eurogroup Consulting.

Digital transformation continues to accelerate in Saudi Arabia, with $1.5 billion invested in telemedicine, AI-driven diagnostics, and electronic health records (EHR). These innovations are reshaping healthcare accessibility, allowing remote consultations to flourish and minimizing hospital congestion. AI-powered automation also optimizes treatment plans, improving patient outcomes and reducing administrative burdens. 

Additionally, the mental health market in the Kingdom is undergoing a remarkable transformation, triggered by a mix of government reforms, social awareness, and growing private investment. According to Eurogroup Consulting, the mental health market in Saudi Arabia is projected to reach $8.9 billion by 2033, with a compound annual growth rate (CAGR) of 5.23% from 2025 to 2033. This growth reflects a broader shift in the Kingdom’s healthcare priorities, where mental wellness is increasingly seen as fundamental to social stability and productivity.

 

Telemedicine innovations in Saudi Arabia

Telemedicine emerged as a vital component in transforming healthcare delivery across Saudi Arabia, enabling patients to access medical care remotely through digital platforms. This technology breaks down geographical barriers, bringing expert consultations and continuous care to rural and underserved regions, which traditionally struggled with limited healthcare infrastructure.

The COVID-19 pandemic accelerated telemedicine adoption by mandating remote care solutions to reduce infection risks while maintaining healthcare access. This surge highlighted telemedicine’s potential to alleviate hospital overcrowding, enhance patient convenience, and reduce healthcare costs.

A recent report released by Ken Research showed that the Saudi telemedicine market is valued at $1.2 billion, driven by the increasing adoption of digital health solutions, rising healthcare costs, and the need for accessible medical services, especially in remote areas. It highlighted that Riyadh, Jeddah, and Dammam dominate the telemedicine market due to their advanced healthcare infrastructure, high population density, and significant investment in health technology. 

Another report by Grand View Horizon anticipated the telemedicine market in the Kingdom to reach a projected revenue of $ 2.3 million by 2030, showing a CAGR of 18.4% between 2025 to 2030.

AI-driven telemedicine platforms in Saudi Arabia integrate AI into telehealth to enable proactive health management, optimize clinical workflows, and support early disease detection. Seha Virtual Hospital, launched by the Ministry of Health (MoH) as part of the Health Sector Transformation Program (HSTP), is a notable example. Being the first virtual hospital in the Middle East, Seha offers a full spectrum of telehealth services, including emergency and critical consultations, specialized clinics, multidisciplinary committees, supportive medical services, and home care services, empowering the best health consultants and practitioners in micro and rare specialties using the latest medical technologies.

Another example is Sanar, an MoH-licensed medical platform that offers comprehensive medical services including telemedicine consultations and home medical services. Other key players in the Saudi telemedicine sector include Cura, Vezeeta, MedIQ, Altibbi, Labayh, and more.

Overall, telemedicine innovations in Saudi Arabia focus on combining AI capabilities with digital platforms to offer accessible, efficient, and patient-centric healthcare, ultimately cementing the Kingdom’s position as a regional leader in AI-powered telemedicine and digital health solutions.

 

AI-driven diagnostics

In recent years, AI has redefined various sectors, notably healthcare. One of the most promising applications of AI is in diagnostics, where it enhances the accuracy and speed of identifying health conditions. In Saudi Arabia, AI diagnostics contribute to advancing the medical field, becoming a cornerstone of Vision 2030’s goals of diversifying the economy and improving public well-being through high-tech healthcare solutions.

With Saudi Arabia pledging massive investments in AI to improve its healthcare services, the AI diagnostics market in the Kingdom is projected to reach $204.9 million by 2030, marking a CAGR of 36.5%.

A recent study by Research and Markets indicated a favorable view of AI in healthcare among respondents in Saudi Arabia, with many disagreeing that AI diminishes the value of the medical profession. Half of the respondents either agreed or strongly agreed that AI contributes to reducing errors in medical practice.   

AI diagnostics analyze medical data more consistently and accurately to address human errors in diagnosis, which may lead to misdiagnosis, delayed treatment, or even unnecessary procedures. 

AI systems can operate tirelessly and remain unaffected by fatigue or cognitive biases, which can affect even the most skilled healthcare professionals.

AI and robotics are expected to contribute over $135 billion to the national economy by 2030. AI diagnostics are vital to this transformation, aligning with the Kingdom’s strategic goals to diversify away from oil dependence and develop knowledge-based industries. 

Although AI diagnostics offers many advantages, they come with several challenges. One of the major challenges is that implementing these technologies requires substantial investments in infrastructure, including high-performance computing systems and secure data networks.

Specialized training is also required to help health care professionals work effectively alongside AI systems, while patients and providers alike must adapt to this new approach to medical care. 

Key players in the AI diagnostics sector in Saudi Arabia include SDM, a health tech startup specializing in AI-driven diagnostics for various and chronic diseases, and Nuxera AI, a Saudi-headquartered AI company that empowers doctors and healthcare providers by streamlining workflows, reducing administrative burdens, and enhancing patient care.  Another example is the Amplify AI company, which integrates AI into thermal imaging to enable fast, accessible, and objective diabetic foot screening. 

 

Mental health solutions and digital well-being tools

The Saudi mental health market is witnessing a remarkable transformation, driven by a mix of government reforms, social awareness, and growing private investment. With mental health services being considered as a vital part of national well-being, the market is anticipated to hit $8.9 billion by 2033, showing a CAGR of 5.23% from 2025 to 2033. This growth reflects the shift in the Saudi healthcare priorities, where mental wellness is increasingly seen as fundamental to social stability and productivity.

The Saudi government made significant reforms to drive this transformation and modernize the healthcare sector by integrating mental health into primary care systems, ensuring accessibility and reducing stigma. This approach promoted new regulations, awareness campaigns, and funding programs aimed at promoting mental well-being as part of the country’s holistic health agenda.

The MoH launched the ‘Innovate for your health’ initiative, in partnership with the Digital Government Authority, to raise community awareness about the importance of mental health and to improve the quality of life among youth and society as a whole.

Additionally, digital well-being tools, such as applications and interactive platforms, were designed to monitor and improve mental health by reducing digital addiction and associated risks such as anxiety and loneliness.

O7 Therapy is another notable example of mental health platforms in Saudi Arabia. it offers a network of over 180 qualified Arabic-speaking therapists, benefitting people across 110 countries. Since its inception, the platform has provided more than 60,000 therapy hours. It helps users to find the right therapist whose approach aligns with the user’s needs and preferences.

 

In conclusion, Saudi Arabia’s healthcare sector is witnessing a significant transformation, backed by emerging technologies and strategic reforms under Vision 2030. The Kingdom’s heavy investments in AI, telemedicine, and digital health platforms are revolutionizing healthcare delivery by enhancing diagnostics, improving treatment precision, enabling remote access, and optimizing patient outcomes. Privatization and PPPs are pivotal in this transformation, attracting fresh capital and fostering innovation that aligns with the Kingdom’s goal of becoming a regional leader in advanced healthcare. 

Breaking into the Big Leagues: How Startups Can Sell to Corporates

Ghada Ismail

 

For many startups, landing a corporate client feels like a milestone. That moment when you go from scrappy beginnings to playing in the big leagues. It’s a sign that your idea works, your team delivers, and your brand is ready to stand alongside the giants.

But selling to corporates isn’t easy. It’s not just about having the best product or a breakthrough solution. It’s about trust, timing, and understanding how big organizations make decisions; slowly, carefully, and through layers of approval.

So, how do you step into this whole new level?

 

1. Understand the Corporate Mindset

Startups move fast, break things, and learn on the go while corporates don’t. They move through committees, compliance checks, and procurement gates. It’s not resistance to innovation; it’s rather risk management.

If you understand that, you’ll pitch differently. Corporates aren’t just buying creativity; they’re buying reliability. They want to know that working with you won’t introduce risk but instead remove it.

Show them how your solution makes their life easier: maybe it improves efficiency, reduces cost, or helps meet a strategic goal. Speak to what they value most.

 

2. Build Credibility Before You Pitch

Corporates rarely gamble on unproven startups. Before you knock on their door, make sure your reputation walks in first.

Collect small wins like pilot projects, testimonials, measurable results. Publish case studies that show your solution actually works in the real world. Even a few solid success stories can shift you from “risky startup” to “reliable partner.”

 

3. Start Small..Think Pilot Projects

When it comes to big clients, it’s often smarter to start small. A well-scoped pilot project is your best entry point.

It lets the corporate test your solution without major commitment and gives you a chance to prove value quickly. More importantly, it helps you find internal champions; people inside the company who’ve seen your results firsthand and can advocate for expanding your partnership.

 

4. Speak Their Language

Tech founders love talking about innovation, features, and performance. Corporates care about outcomes; efficiency, compliance, and return on investment.

Reframe your pitch around results. Instead of saying, “We use AI to automate processes,” say, “We cut processing time by 40%.”

Numbers and business impact speak louder than buzzwords. Keep it simple, clear, and outcome-driven.

 

5. Leverage the Right Platforms

You don’t have to break into corporates alone. Many are actively looking for startups to collaborate with — through innovation programs, accelerators, and ecosystem partnerships.

Government initiatives and national programs are designed to connect startups with large organizations. They give you access to mentorship, exposure, and opportunities to co-develop solutions that align with corporate needs.

These platforms not only open doors but also lend credibility proving that your startup is part of an ecosystem corporates already trust.

 

6. Build Relationships, Not Just Deals

Corporate sales are rarely quick wins. They’re marathons, not sprints. Deals take months, sometimes longer. But the wait pays off when it’s built on genuine relationships.

Don’t disappear between meetings. Keep in touch. Share updates about your growth, your new features, your latest achievements. Stay visible without being pushy.

Over time, these touchpoints build familiarity, and familiarity builds trust. When the timing is right, you won’t be a stranger pitching a product; you’ll be a known, credible partner.

 

7. Play the Long Game

Selling to corporates takes patience. There will be delays, revisions, and more paperwork than you ever thought possible. But once you’re in, the rewards are worth it: steady revenue, stronger credibility, and access to larger markets.

Every corporate deal you close becomes a signal to others that you can deliver at scale. It’s not just a contract; it’s a stepping stone to the next opportunity.

 

Wrapping Things Up…

Breaking into the corporate world isn’t about being the loudest startup in the room; it’s about being the most dependable, adaptable, and value-driven.

If you can combine startup agility with corporate reliability, you won’t just sell to big companies; you’ll grow with them. And that’s how small innovators become big players.

Invisible payments: seamless shopping, frictionless finance, and effortless experiences

Noha Gad

 

The global digital payments landscape is witnessing a remarkable transformation in recent years, revolutionizing the way consumers and businesses transact. Recent reports by Statista anticipated the total transaction value in the digital payments market to hit $38.07 trillion by 2030, with a CAGR of 13.6% between 2025 and 2030. Mobile Point-of-Sale (PoS) payments, which represent the largest share in the digital payments market, are projected to achieve a total transaction value of $12.56 trillion in 2025.

The transformation in the digital payment market mirrors the growing preference for faster, frictionless payment methods, supported by innovations in AI for fraud detection and the integration of payment technologies into everyday life. 

Within this transformative digital payment environment, invisible payments emerged as the next significant leap, allowing purchases to be billed automatically based on user behavior or context. 

 

What are invisible payments?

Invisible payments refer to transactions that happen seamlessly in the background, without requiring consumers to physically interact with a payment terminal or even consciously initiate the payment. They are designed to eliminate the traditional manual steps involved in making payments, such as clicking, entering card details, or scanning QR codes, leveraging emerging technologies, such as the Internet of Things (IoT) sensors, AI, biometrics, and pre-registered payment accounts.

These payments offer consumers a frictionless experience, enabling them to enjoy services or purchase products without explicit payment actions at the point of sale (PoS).

 

How do invisible payments work?

Invisible payments are enabled through cutting-edge technology that links the user's payment method with specific triggers, such as location, biometric authentication, or device sensors. This swift process includes: 

  • Setup and registration. Consumers register their payment details once, often during account creation on the service platform or application.
  • Contextual triggers. Once set up, the system activates based on contextual cues such as entering a store, picking items, or starting a ride. Then, sensors, cameras, and IoT devices detect user actions or presence, while AI algorithms analyze this data in real time.
  • Authentication methods. Biometric authentication or device-based authentication is often used to confirm the user’s identity with high confidence.
  • Automatic billing. The system automatically processes the payment in the background, charging the user's pre-registered account without any further manual input.​
  • Confirmation and sending receipts. A digital receipt is sent post-transaction, providing transparency while maintaining the seamless experience

 

Benefits of invisible payments

Invisible payments offer several benefits for both consumers and businesses, ultimately enhancing the payment experience through seamless technology integration. For consumers, invisible payments offer:

-Convenience and speed. By eliminating manual entry of payment details and physical actions, invisible payments allow consumers to pay effortlessly, speeding up checkouts in retail, ride-sharing, and online shopping environments.

-Enhanced customer experience. This type of payment enables customers to enjoy a hassle-free shopping experience.

-Improved security. Invisible payments safeguard transactions and minimize errors and fraud risks by leveraging biometrics, encryption, tokenization, and automated fraud detection.

 

For businesses, invisible payments offer:

-Faster payments and improved cash flow. These payments enable businesses to receive funds quickly and manage cash flow more effectively.

-Enhanced operational efficiency. Automation reduces the manual workload around payment processing and invoicing, saving time and resources.​

-Robust relationships with suppliers. Faster and accurate payments strengthen trust and partnerships with suppliers.

 

By integrating with IoT devices, mobile applications, and wearables, invisible payments are expected to expand their reach, enabling innovations beyond subscriptions or retail checkout. This transformation will significantly redefine the way consumers interact with commerce in everyday life, making payments a fully automated and invisible part of the experience.

Technological advancements will play a crucial role in shaping the future of invisible payments. For instance, AI-powered payment orchestration will optimize authorization in real-time, enhancing approval rates and reducing friction during checkout, while biometric authentication, such as facial recognition and fingerprints, will replace passwords and PINs, offering faster, safer payments.

Finally, invisible payments are anticipated to support a borderless financial ecosystem, making cross-border transactions as seamless as domestic ones, backed by the rise of Central Bank Digital Currencies (CBDCs) and regulatory advancements.