Kholoud Hussein
1. Introduction: The Surge of Gig Work in the Kingdom
Over the past decade, Saudi Arabia’s labor market has undergone a rapid transformation. Traditional job structures are increasingly giving way to gig-based employment, facilitated by ride-hailing services, delivery platforms, freelancing networks, and on-demand services. Platforms like Mrsool, Jahez, HungerStation, Careem, Fetchr, and numerous freelancing portals are catalysts for this shift. According to the 2024 Ministry of Human Resources & Social Development, approximately 15.7% of the Saudi workforce now engages in some form of gig or informal work, up from just 8% in 2018.
This trend reflects global labor market shifts, but it has unique implications in Saudi Arabia, where Vision 2030 aims to diversify the economy, increase female labor participation, and formalize economic opportunities. The rise of gig work has become a key engine of startup growth and private-sector innovation across delivery, logistics, professional services, and more.
2. Gig Work as an Opportunity for Startups
2.1. A Flexible, Scalable Labor Model
Startups in KSA are leveraging gig labor to build agile, low-capital models that scale quickly:
- Jahez operates with a dispersed delivery workforce, reducing fixed costs while handling up to 1.5 million daily deliveries.
- Mrsool, a peer-to-peer courier platform, enables users to onboard informal couriers (“mushers”) via simple ID verification, costing fractions of conventional logistics.
- Professional-service startups (marketing, design, tech freelancing) use gig platforms to match entrepreneurs with over 200,000 gig workers in creative fields.
Fahad Al-Mansour, CEO of a Riyadh-based logistics startup, notes: “We could never create dispatch hubs or fleets at this scale without gig couriers. They give us the speed and reach that a traditional model simply can’t match.”
This flexibility allows startups to tackle localized demand spikes—Ramadan services, sporting events, or tourism surges—without major overhead. It brings cost-efficiency and responsiveness rarely seen in earlier business models.
2.2. Enabling Innovation with Lower Risk
By reducing fixed expenses, startups channel resources into product development, UX, marketing, and expansion. For example:
- Fetchr, offering same-day delivery via gig drivers, has expanded into the UAE, Kuwait, and Bahrain since 2022, capitalizing on its asset-light labor model.
- Health and eldercare startups use gig nurses and therapists to scale with public consent and limited operational costs.
Haya Al-Fahad, co-founder of a telehealth startup, explains: “Gig professionals have allowed us to pilot home-based elderly care without committing to physical clinics or full-time staff. We can test, adapt, and grow faster.”
Startups appreciate that gig work helps them launch with minimal risk and pivot quickly based on data-driven insights.
3. Challenges of Informal Gig Work for Workers and Startups
3.1. For Workers: Lack of Protections and Predictability
Gig workers often experience unstable incomes, lack of social insurance, and absence of benefits:
- Income volatility: Many couriers can earn between SR 2,000–3,500 per month, but with high variance in demand cycles.
- Lack of coverage: No access to retirement pensions, health insurance, or unemployment benefits.
- Legal ambiguity: Contracts are often limited to platform terms, leaving workers without employee rights.
A delivery driver shares: “One week I make SR 4,000, the next SR 1,800. I have no idea how much I’ll make next month… there’s no safety net.”
Such instability creates financial stress and vulnerability, undermining the socio-economic goals of Vision 2030.
3.2. For Startups: Quality, Reliability, and Workforce Loyalty
While gig labor offers flexibility, it introduces challenges for startups:
- Inconsistent service: Reliance on part-time workers affects delivery speed and quality.
- High churn: Gig workers may switch between multiple apps for better pay or perks.
- Lack of brand ownership: Customers develop affinity with platforms, not individual couriers or service providers.
A logistics startup founder notes: “We spend major effort training gig staff for efficient routes or customer communication, only for them to have low retention and performance inconsistency.”
These issues affect reputation, repeat business, and customer satisfaction, hindering long-term growth.
4. Digital Platforms and the Private Sector: From Matching to Enablement
4.1. Platforms Moving Up the Value Chain
Saudi gig platforms are evolving into holistic ecosystems:
- HungerStation, originally a food delivery app, now offers logistics services to restaurants, analytics dashboards, and training for kitchen staff.
- Mrsool has added onboarding, ID verification, and digital wallet solutions with partners like STC Pay.
- Freight startups such as Fetchr and Trukky provide professional training, insurance, and job scheduling tools to gig drivers.
These platforms transition from mere mediators to platforms delivering workforce support—closing operational, regulatory, and operational gaps faced by gig workers.
4.2. FinTech and Financial Services for Gig Labor
A key innovation: embedding financial services into gig ecosystems. FinTechs like Tamara, HalalaH, and sap payment offer:
- Instant pay solutions—linking with gig apps so workers get paid daily rather than monthly.
- Microloans and credit based on earnings history, enabling vehicle or equipment purchases.
- Integrated insurance bundles—offered with every job.
Khalid Al-Ghamdi, CEO of a Saudi FinTech serving gig workers, underscores the impact: “Providing a seamless payroll and microcredit system has empowered thousands of gig workers to access financial tools usually reserved for full-time employees.”
This approach benefits both workers (income stability, credit access) and platforms (higher loyalty, service quality).
5. Moving Toward a Formalized Gig Economy
5.1. Regulatory Progress
Saudi Arabia has begun formalizing gig work through:
- “Freelance Residency” visas launched in 2022, allowing gig professionals legal status and tax registration.
- Labor regulations enabling self-employment licensing and freelance contracts via online government portals.
- Upcoming minimum income protections and social coverage discussed by HRSD officials in 2024.
Human Resources Minister Ahmed Al-Rajhi commented: “We are determined to integrate gig workers into the formal economy, ensuring they receive basic protections while promoting a flexible labor environment.”
5.2. Startup Initiatives in Workforce Protection
Some startups proactively offer standards for gig workers:
- RideNow provides ID verification, safety training, and third-party insurance.
- HealthX, a health staffing app, offers gig professionals online training and certification, paired with indemnity insurance for home visits.
- SkillX, an on-demand training platform, enables gig workers to gain micro-credentials linked to job apps—improving quality and pay.
These efforts reflect a growing entrepreneurial emphasis on responsible gig models with social safeguards.
6. Towards a Balanced Saudi Gig Ecosystem
6.1. Strategic Coordination
Building a sustainable gig economy requires a three-way alignment:
Stakeholder | Role & Contribution | Desired Outcome |
---|---|---|
Government | Regulation, protections, standardization | Inclusive, flexible labor market |
Startups/Platforms | Operational support, training, insurance, FinTech | High-quality, resilient gig workforce |
Workers | Participation, feedback, upskilling | Fair earnings & career pathways |
6.2. Future Outlook and Recommendations
Key next steps for a thriving Saudi gig ecosystem:
- Legislate fair minimum earnings and social coverage (e.g., pension contributions, health insurance for gig workers).
- Standardise onboarding and accreditation processes via platforms and technical authorities.
- Accelerate tech-enabled solutions (instant pay, microloans, skill certification).
- Promote data sharing partnerships to analyze gig labor trends, inform policy, and improve platform accountability.
- Foster research collaborations between universities and startups on gig-work impacts, quality, and mental health.
Delivering these will solidify gig work as a reliable, growth-supporting component of Saudi’s economy.
From Informality to Strategic Asset
The gig economy is not just a stopgap labor source—it can be a cornerstone of Saudi Arabia’s diversified, innovation-driven economy. Startups are already leveraging gig work to scale efficiently, pilot new services, and enhance service delivery. However, thriving requires elevating this into a sustainable, equitable model that benefits workers, platforms, and the national agenda.
By integrating regulatory frameworks, startup-led enablers, FinTech solutions, and worker empowerment, Saudi Arabia can transform gig work into a formalized, quality-assured, and socially responsible sector by 2030.
As the Saudi labor market continues to evolve, the challenge—and opportunity—is clear: turn flexibility into sustainability. In doing so, Saudi Arabia can inspire the region and set a standards-based model for gig economies globally.