Ghada Ismail
As artificial intelligence moves from experimentation to enterprise-wide deployment, Egyptian organizations are entering a decisive phase of digital transformation. In this interview, Hossam Seifeldin, Executive Vice President and CEO of Capgemini in Egypt, shares his perspective on how generative and agentic AI are set to reshape operations, competitiveness, and talent development over the next five years.
Drawing on Capgemini’s expanding footprint in Egypt and its role as a global delivery hub, Seifeldin discusses the technologies poised to have the greatest impact, how consulting and technology firms must adapt their business models in an AI-driven economy, and what truly differentiates Capgemini’s approach to digital transformation. He also highlights the company’s growing focus on youth empowerment, skills development, and public-private partnerships as Egypt positions itself as a regional hub for advanced technology and innovation.
Generative and agentic AI are reshaping enterprise operations globally. How do you expect these technologies to transform Egyptian organizations over the next five years?
We are entering a new phase where AI is no longer experimental; it is a practical, scalable driver of real business value. Over the next five years, generative and agentic AI will reshape how Egyptian organizations operate, make decisions, and engage with customers.
Globally, companies moving from pilots to full-scale AI deployments are seeing measurable returns, with average ROI of 1.7x and cost reductions of 26–31% across functions like finance, supply chain, HR, and customer operations. AI is now a strategic business asset delivering efficiency and growth simultaneously.
Sectors such as banking, telecom, healthcare, retail, and especially hospitality and tourism — a cornerstone of Egypt’s economy — will benefit significantly. In tourism, AI can enable personalized visitor journeys, immersive experiences, predictive destination management, and sustainable resource planning. Initiatives like our “Hack the Future of Tourism in Egypt… Make it Real!” engage students to create practical AI solutions, from virtual tour guides to smart travel platforms.
Ultimately, AI will help Egyptian organizations compete globally, unlock new services and revenue streams, and foster a culture of continuous innovation, positioning Egypt as a growing hub for AI-driven transformation.
How is Capgemini evolving its business model to remain competitive amid accelerated AI adoption across industries?
Capgemini is evolving through a multi-dimensional strategy designed to lead in an AI-driven economy. We are investing heavily in advanced AI, cloud, and data capabilities while strengthening partnerships with global technology leaders and local institutions.
In Egypt specifically, we are establishing a dedicated AI Center of Excellence that brings together elite solution architects, data scientists, and engineers to deliver end-to-end AI solutions to global clients. This reinforces Egypt’s role as a global delivery hub for innovation and advanced technology services.
We are equally focused on talent. Since launching operations in Egypt in 2022, our team has grown from 40 to more than 1,000 professionals, with plans to reach 1,700 by the end of 2026. Through continuous reskilling and programs such as our Young Professionals Program, we are ensuring our workforce can design and implement responsible, scalable AI solutions that deliver measurable value for clients worldwide.
What emerging technologies do you see as most transformative for your clients over the coming period of time? How is Capgemini preparing for these shifts?
While generative and agentic AI remain at the forefront, several complementary technologies will be highly transformative for our clients, including advanced analytics, immersive technologies such as AR and VR, edge computing, blockchain, and in the longer term, quantum computing.
Capgemini is preparing by investing in innovation labs, strengthening collaboration with universities and startups, and expanding research and development capabilities. With our proven methodologies and deep industry knowledge, we partner with leaders to turn AI into a competitive advantage and a driver of sustainable growth.
In your view, what differentiates Capgemini’s approach to digital transformation from other major consulting and technology services firms?
What truly differentiates Capgemini’s approach to digital transformation is that we see technology not as an end goal, but as a human-centric enabler of sustainable business and societal impact.
We deliver end-to-end transformation — from strategy and design to implementation and scaling — ensuring measurable outcomes and long-term value for our clients. What makes our Egypt operations particularly distinctive is our role as a global delivery gateway: from here, we provide 24/7 services in multiple languages and support clients across diverse sectors, including telecom, retail, pharmaceutical and hospitality.
By combining global expertise with strong local talent and ecosystem partnerships, Egypt has become a strategic hub for Capgemini, enabling us to deliver high-value digital and AI solutions worldwide while developing future-ready capabilities locally.
How has the increasing adoption of AI by competitors influenced your strategic priorities?
The rapid adoption of AI across industries has reinforced the importance of speed, innovation, and differentiation. It has accelerated our investments in AI capabilities, talent development, and industry-specific solutions that deliver measurable outcomes.
Rather than viewing competition solely as a challenge, we see it as a catalyst for continuous innovation. It pushes us to refine our offerings, deepen our partnerships, and ensure that our clients are not only adopting AI but leveraging it strategically to lead in their sectors.
Our priority remains clear: to deliver practical, scalable AI solutions that create business value while positioning Egypt as a global hub for digital innovation and advanced technology services.
How do you think you can empower youth and young entrepreneurs through your business tech offerings?
Through initiatives like the “Hack the Future of Tourism in Egypt… Make it Real!” hackathon, we are connecting innovation with practical training. Multidisciplinary student teams are developing AI-driven solutions such as virtual tour guides, smart travel platforms, immersive storytelling experiences, and predictive analytics tools that enhance visitor experiences while preserving cultural heritage and sustainability.
The top three teams will join our six-month Young Professionals Program, where they will receive intensive hands-on training, mentorship from global and local experts, and direct exposure to real client projects, with a clear pathway to employment upon completion.
Beyond individual programs, our broader commitment is to build a generation of tech-enabled innovators who can lead Egypt’s digital transformation. By investing in skills, mentorship, and real-world experience, we help young talent move from creative ideas to meaningful careers that support Egypt’s Vision 2030 and its ambition to become a global digital and innovation hub.
This commitment is strengthened through robust public-private partnerships. Most recently, we signed memorandums of understanding with ITIDA and ITI to expand our presence and train 300 young engineers through the ServiceNow program, supporting a national initiative expected to create 70,000 new jobs and further position Egypt as a global hub for technology and outsourcing services.
Through collaborations with government entities, academic institutions, and global technology partners, we are not only creating career pathways for young talent but also strengthening Egypt’s role as a strategic gateway for high-value digital and AI services worldwide.
