Henkel’s GBS+ Revolution: Driving Innovation and Sustainability in the MENA Region

Dec 19, 2024

Kholoud Hussein 

 

In the rapidly evolving landscape of global business operations, Henkel’s Global Business Solutions+ (GBS+) network stands as a testament to innovation, efficiency, and strategic vision. This exclusive interview with Roland Haefs, Corporate Vice President of GBS+, and Shereen Alaa, Head of GBS+ Cairo, provides invaluable insights into the pivotal role played by GBS+ in Henkel’s global strategy, with a special focus on its expanding footprint in the MENA region.

 

The conversation explores the strategic foundations of Henkel’s Cairo GBS+ Center, its contributions to Henkel’s operational excellence, and its alignment with regional and global priorities such as digital transformation, sustainability, and talent development. With Egypt positioned as a regional hub for advanced services and solutions, the interview also delves into the potential for growth across the MENA region, including opportunities in Saudi Arabia under Vision 2030.

 

Sharikat Mubasher presents this exclusive interview, shedding light on how Henkel’s GBS+ continues to redefine business processes, foster innovation, and drive sustainable impact in one of the world’s most dynamic markets.

 

The following questions are answered by Roland Haefs, Corporate Vice President, Global Business Solutions+ (GBS+): 

 

Could you provide an overview of the current scale and influence of the GBS+ network globally? What are the key goals for expanding its role within Henkel’s global strategy, particularly as it pertains to the MENA region?

 

Henkel’s GBS+ organization, with a workforce of over 3,600 highly qualified employees, has become a critical component of Henkel’s value chain. Over the past 20 years, it has evolved from a transactional partner to a strategic player, operating across all time zones and languages. Today, GBS+ centers are located in Manila (Philippines), Bratislava (Slovakia), Mexico City (Mexico), Shanghai (China), and Cairo (Egypt).

 

The organization consists of specialized teams in areas such as finance, HR, IT, planning, sourcing, production, logistics, marketing, and sales. This broad expertise enables Henkel to deliver innovative solutions that meet the diverse needs of our global operations.

 

With a strong focus on digital transformation and process optimization, GBS+ will continue to streamline operations, enhance efficiency, and expand its role in higher value-adding activities. As we look to the future, expanding GBS+’s capabilities in the MENA region will be a key aspect of Henkel’s global strategy, further strengthening our ability to support the company's growth and operational excellence across markets.

 

What were the strategic factors behind choosing Egypt as a base for Henkel’s GBS+ Center? Additionally, do you foresee opportunities to expand similar operations in Saudi Arabia, and what role could it play within Henkel’s MENA vision?

 

Henkel chose Egypt as the base for its GBS+ Center for several strategic reasons. First, Egypt’s central geographic location enables it to cover multiple time zones, facilitating real-time collaboration with countries across the EMEA region and beyond. Additionally, Egypt offers a highly skilled, multilingual talent pool, which was instrumental in the establishment of our GBS+ Center. This decision also aligns with Henkel’s long-term goal to strengthen its presence in Egypt and transform the country into a hub for both product and service exports.

 

The GBS+ Center in Cairo is a critical part of Henkel’s broader strategy to expand its footprint in the Middle East and Africa (MEA) region. It positions Egypt as a global export hub for Henkel, particularly in terms of digital and technological solutions. The center plays a key role in enhancing Henkel’s service offerings by strengthening our digital capabilities and enabling us to deliver high-impact, value-added solutions across the MEA region and beyond.

 

By leveraging local talent and advanced technologies, Henkel is driving operational efficiency and innovation in the region. The GBS+ Cairo center is already playing a pivotal role as an exporting hub for digital and technology-driven solutions, supporting Henkel’s global operations.

 

As for Saudi Arabia, the country’s Vision 2030 focuses on diversification and development across multiple sectors, including technology and innovation. Henkel’s established investments in Saudi Arabia, including manufacturing facilities and an expanding market presence, align closely with the Kingdom's strategic objectives. While there are no immediate plans for expanding GBS+ operations in Saudi Arabia, the country’s growing role in Henkel’s strategy presents potential opportunities for future collaboration in line with Vision 2030’s goals.

 

How do you envision the Cairo GBS+ Center contributing to Henkel’s standing across the MENA region? What are some specific regional milestones or achievements you anticipate for this center in the near future?

 

The GBS+ Center in Cairo plays a pivotal role in strengthening Henkel’s presence across the Middle East and Africa (MEA) region. As a comprehensive organization, it offers a wide range of services that support Henkel's global operations and enable the company to meet the diverse needs of countries worldwide. This is made possible by the center’s strong multilingual talent pool, which allows GBS+ Cairo to operate in eight languages, including Arabic, English, French, German, Turkish, and Spanish. As a result, it provides services and solutions to over 75 countries globally.

 

Looking ahead, GBS+ Cairo holds significant potential to further contribute to Henkel’s strategic goals. It will remain a key part of Henkel's broader strategy to enhance its regional footprint, positioning Egypt as a hub for both product and technological exports. Henkel's vision includes not only expanding product exports but also strengthening its digital and technological presence by exporting innovative solutions and services.

 

Furthermore, the Cairo center is expected to play a central role in Henkel’s sustainability and digitalization initiatives, which are integral to the company's regional and global objectives. This will enable GBS+ Cairo to drive value for Henkel while supporting the company’s commitment to sustainable growth and digital transformation in the MEA region.

 

In what ways will the Cairo GBS+ Center support and enhance Henkel’s operations in the MENA region? 

 

The GBS+ center in Cairo plays a critical role in enhancing Henkel’s operations by streamlining and standardizing processes through the use of automation and digital solutions. With over a decade of experience, GBS+ Cairo is focused on adopting value-added activities that drive greater efficiency and effectiveness across the organization.

 

The center provides a comprehensive suite of services, including human resources, financial accounting and analysis, sales order processing, customer service, and marketing support. This broad portfolio enables Henkel to optimize operations and improve responsiveness to market demands, leading to better overall business performance.

 

In recent years, the center has expanded its capabilities to include IT and data analytics, reinforcing Henkel’s competitiveness in an increasingly fast-paced market. Moreover, the expansion of language support from three to eight languages has allowed GBS+ Cairo to serve over 75 countries, further strengthening its global reach and operational impact.

 

By leveraging local expertise and driving innovative practices, the GBS+ Cairo center supports Henkel’s global strategy, positioning Egypt as a key hub for advanced services and solutions, not just in the MENA region, but on a global scale.

 

How does the Cairo GBS+ Center fit into your broader vision for Henkel’s GBS+ network, and what unique contributions do you see it making to Henkel’s regional success across MENA, including Saudi Arabia?

 

The Cairo GBS+ Center is a key element of Henkel’s broader vision for its Global Business Services (GBS+) network. Strategically located in Egypt, the center takes full advantage of the country’s robust infrastructure, skilled workforce, and deep regional market knowledge to optimize essential processes, including finance, IT, and sales. 

 

This aligns with Henkel’s goal of streamlining operations, enhancing digital capabilities, and fostering innovation across the global network. With its focus on process efficiency and service excellence, GBS+ Cairo plays a critical role in supporting Henkel’s growth strategy, both within the MENA region and internationally, including in key markets such as Saudi Arabia.

 

The following questions are answered by Shereen Alaa, Head of Global Business Solutions+ (GBS+), Cairo:  

 

Can you give us an overview of the Cairo GBS+ office's current scale and scope, including the number of employees, primary services, and areas of specialization?

 

GBS+ Cairo began in 2014 and has grown significantly since then, now employing 260 talented people. The center provides a wide range of services and solutions in human resources, accounting, and financial analysis, sales order processing and payments, customer service, sales reporting, marketing support, and IT and digital solutions. 

 

This diverse portfolio allows Henkel to streamline operations and contribute to better overall business performance. Additionally, the number of supported languages has increased from three to eight, allowing GBS+ Cairo to offer its services from Egypt to more than 75 countries across the globe. 

 

How does the Cairo GBS+ Center support the development of local talent, particularly young professionals in Egypt? What skill sets are being prioritized to make the workforce competitive on a global scale?

 

At GBS+ Cairo, we are committed to the continuous development and upskilling of young Egyptian talent by providing unique opportunities for hands-on and practical experience. 

We offer on-the-job training programs that strengthen our employees’ expertise and job rotation opportunities to broaden their knowledge beyond their area of expertise. 

 

Additionally, we focus on our young talents in universities and organize multiple programs that prepare them for the job market. These include internships that give them hands-on work experience and job shadowing and case studies sessions to familiarize them with the practical application of their studies. We are proud that 54% of our interns were hired with us.

 

We aim to enhance skills across all areas, but prioritize expert competencies, digital mindset, and business acumen. This is in addition to soft skills training programs that equip our team members with the skills needed in today’s and tomorrow’s work environment, such as communication, presentation, project management, strategic thinking, and many more.

 

All these initiatives aim to prepare the workforce for global competitiveness, ensuring that local talent contributes effectively to Henkel’s international operations while also fostering Egypt's talent pool for future growth in the region.

 


Could you elaborate on the Cairo GBS+ Center’s approach to sustainability and social responsibility, and how it aligns with Henkel’s global standards? What positive impacts have been observed on the local environment and community, and what are your future goals in this area across MENA?

 

The GBS+ Cairo approach to sustainability and social responsibility aligns closely with Henkel’s global strategy, particularly its commitment to Environmental, Social, and Governance (ESG) objectives, which place a high priority on environmental and community well-being. 

At Henkel, corporate social responsibility (CSR) is central to our purpose, focusing on sustainability, social engagement, and ethical business practices.

 

Our CSR initiatives aim to make a lasting positive impact on the environment and society through education and active community involvement.

 

At GBS+ Cairo, we are proud of our strong culture of volunteering, with each team member contributing an average of 7.5 hours annually, leading to an impressive total of 10,000 volunteering hours dedicated to community projects over the past decade, such as Children Cancer Hospital, Green school program to name a few. This collective effort highlights our commitment and reflects our core values of equity, inclusivity, and social impact, which align perfectly with Henkel’s global standards. 

Both Henkel’s broader goals—such as reducing its environmental footprint, fostering a circular economy, and improving resource efficiency—and GBS+ Cairo's community outreach initiatives are aimed at creating long-term positive impacts on both the environment and society. Moving forward, Henkel’s goals in MENA, including Egypt, will continue to focus on strengthening these sustainability efforts, ensuring they contribute to Henkel’s global vision of a sustainable and equitable future for all.

 

By prioritizing sustainability, social responsibility, and ethical values, we bring our purpose to life: "Pioneers at Heart for the Good of Generations".

 

How does the Cairo GBS+ Center promote gender equality and female leadership? What initiatives are in place to increase women’s participation in the workforce, and are there similar plans for other parts of the MENA region?

 

At Henkel, we strongly believe that our diversity is our strength! We are committed to fostering an inclusive environment that nurtures the growth of all employees. 

Since women make up nearly 70% of the workforce, we see this representation as a proud accomplishment that embodies our basic beliefs and ideals rather than merely a figure. For us at GBS+ Cairo, increasing women's involvement in the workforce is essential to attaining inclusivity and balance, which in turn encourages creativity and innovation.

 

We are committed to fostering an atmosphere that nurtures everyone’s growth and enables women to assume leadership positions and play a part in the company’s success. This is evident with our over 65% female representation in leadership. We see that empowering women to assume leadership positions contributes is integral to shaping and cultivating a culture of collaboration and excellence.

 

What is the center’s future outlook for growth within the MENA market? What potential do you see for further expansion and impact throughout the region, and what makes MENA a priority for Henkel?

 

The Cairo-based GBS+ Center is a key component of Henkel's broader strategy to enhance its presence in the Middle East and Africa (MEA) region and position Egypt as a global export hub. 

Henkel has strengthened its presence in the Middle East and Africa region with GBS+ Cairo positioned as a comprehensive organization, that provides a wide range of high-impact value-adding services and solutions as well as digital and technological solutions that support Henkel's global operations and enables the company to cater to all countries across the globe. 

 

Looking ahead, GBS+ Cairo holds significant potential to further contribute to Henkel’s strategic goals. It will remain a key part of Henkel's broader strategy to strengthen its regional footprint in the dynamic and growing market in the Middle East and Africa region. 

 

Furthermore, the Cairo center is expected to play a central role in Henkel’s sustainability and digitalization initiatives, which are integral to the company's regional and global objectives. This will enable GBS+ Cairo to drive value for Henkel while supporting the company’s commitment to sustainable growth and digital transformation in the MEA region, adding to the region's strategic importance.

 

 

 

 

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Latest Experts Thoughts

Rezk: 140 Egyptian startups benefit from Entlaq’s training and accelerator programs

Mohamed Ramzy

 

Amid the rapid growth of the Egyptian entrepreneurship sector, documented data and verified information emerged as the backbone of this sector, and one of the key drivers supporting both investors and entrepreneurs.

Entlaq is a pivotal player in reshaping Egypt’s entrepreneurship ecosystem, combining consulting, policy-making, and direct support programs for businesses. Its core strength lies in its government relations and ability to produce in-depth research reports, making it a vital bridge between entrepreneurs and policymakers.

In this interview, Sharikat Mubasher speaks with Managing Director Omar Rezk about Entlaq’s journey, programs, and future plans, in addition to his insights on the entrepreneurship sector in Egypt and the promising opportunities ahead for startups.

 

First, can you tell us more about Entlaq?

Founded in 2022, Entlaq is an entrepreneurial think tank providing specialized studies and consultancies, as well as market, economic, and strategic research for Egyptian and international entities, aiming to support and empower entrepreneurs. Its clientele includes local and global entities, venture capital funds, multinational companies, and startups operating in Egyptian and regional markets.

 

What inspired you to establish Entlaq?

We established Entlaq to fill the wide gap in accurate data and verified information that faces all stakeholders in the entrepreneurship ecosystem, including the government, active entities, policymakers, the private sector, investors, and startups.

Entlaq plays a pivotal role in empowering entrepreneurs through specialized information and data, especially given the promising opportunities, young talent, creative ideas, and the national capital capable of transforming the sector. 

 

Entlaq offers various programs to support entrepreneurs. Can you share more about these programs and their impact on Egypt’s entrepreneurship ecosystem?

We provide a wide range of programs for entrepreneurs and startup owners, each has its specific goal and is supported by relevant entities, whether from the government, the private sector, or developmental institutions. This includes:

  • Capacity building and upskilling program: aims to equip entrepreneurs and businesses with advanced skills and knowledge to drive innovation, growth, and competitiveness in Egypt's startup ecosystem.
  • Accelerators and incubators: tailored programs to support startups at different stages, offering mentorship, resources, and networking opportunities to accelerate growth and foster innovation.
  • Corporate innovation and investment readiness programs: empower corporations to drive growth and sustainability by fostering innovation, integrating cutting-edge solutions, and collaborating with startups.
  • Ready for Tomorrow program: aims to empower Egyptian youth and enhance their entrepreneurial skills. Nearly 840 entrepreneurs participated in the program through four structured stages, and 120 startups advanced to two pre-incubators, with 18 startups being shortlisted for the final stage.
  • Food Security and Sustainable Agriculture Pre-Acceleration program: a 10-day hybrid initiative supporting up to 20 early-stage Agri-Tech startups, focusing on areas like geo-data, organic farming, and efficient irrigation

 

How many startups have benefited from these programs?

We implemented these programs in 12 governorates, benefitting around 4,000 individuals. They supported and empowered nearly 140 Egyptian startups, 45 of which have benefited from our incubators.

Entlaq also provides a training program, in partnership with the Ministry of Youth and Sports and TikTok, to empower 10,000 male and female entrepreneurs to expand their projects.

 

What are the key companies that benefited from Entlaq’s programs?

Through our business accelerator, we invested in Tayar, a leading provider of smart transportation and delivery services across Egyptian governorates. We also invested in the health tech company QUBX3D and Bolt Energy, a pioneering company specializing in renewable energy solutions.

 

Do you plan to inject new investments in other companies in the near future?

Entlaq is not an investment institution, but part of our business model is to manage investments or funding provided by financiers to be injected into startups through our accelerators. Our investments in these companies have been made according to this model.

 

How does Entalq fund its operations, through venture capital or self-funding? 

We do not rely on venture capital funding; rather, we focus on expanding our income resources by enhancing operations and services.

 

Speaking about the first annual entrepreneurship report recently released by Entlaq, what are the main points that were highlighted?

In general, the report highlighted the growth of the Egyptian entrepreneurship sector over the past years, underscoring the pivotal role of the government and investment funds in supporting the sector and advancing the VC industry.

It also showcased the massive opportunities in the Egyptian market, evident in its vast pool of talent and skills, with around 700,000 university graduates annually. Additionally, the report discussed the readiness of the Egyptian market in regard to the technological infrastructure and other capabilities that enable the country to compete regionally.

 

In your opinion, what are the major challenges that currently face the entrepreneurship sector in Egypt?

One of the major challenges that the sector faces is the ability to maintain macroeconomic stability, which is considered a catalyst for entrepreneurship and startups' growth. Between 2018 and 2021, macroeconomic indices enjoyed a state of stability that positively impacted the performance of the Egyptian startups, securing nearly $1.2 billion in investments. Thus, the entrepreneurship sector is anticipated to thrive and grow by preserving the economic stability that Egypt has seen since the second half of 2024.

 

What are the most promising sectors for startups in Egypt?

Similar to the regional and global markets, fintech and e-commerce are among the most attractive sectors for investments in Egypt. We also see promising opportunities in the agriculture technology sector, given that agriculture accounts for more than 20% of the gross domestic product (GDP), along with other emerging sectors such as education technology, digital health, and property technology.

 

How do you assess the Egyptian market compared to neighboring markets?

Egypt is one of the region's most active markets for VC investments, and perhaps the most sustainable. Almost 42% of the capital volume in VC funds in Egypt is secured through development funds backed by international entities, while the remaining portion is secured by the private sector, with a very limited percentage of government contributions. This is what distinguishes Egypt from other neighboring markets.

For instance, in Saudi Arabia, government organizations and entities represent the largest source of VC funds. However, this model is not as sustainable in the long term as it is in the Egyptian market.

 

In your opinion, what is the total investment volume that Egyptian startups are expected to attract this year?

Egyptian startups successfully secured over $300 million across various sectors during the first nine months of 2025. We expect them to maintain the levels of the past two years, which ranged between $400 and $500 million. 

 

Does Entlaq plan to expand into other markets, or does it focus mainly on the Egyptian market?

We focus on the Egyptian market in the first place, but we also plan to expand into neighboring markets. Entlaq currently studies expanding into promising African markets, thanks to their high competitiveness and the increasing demand for technology and pioneering companies that can change people’s lives positively.

 

Translation: Noha Gad

What Is a Secondary Market in Startups?

Ghada Ismail

 

In today’s startup economy, funding stories usually focus on big venture capital rounds and billion-dollar valuations. But behind the scenes, another financial layer is quietly reshaping the investment landscape, which is the secondary market. It’s becoming increasingly important as startups stay private longer and investors look for earlier liquidity.

So, What Exactly Is a Secondary Market?

In simple terms, the secondary market is where existing shares of a startup are bought and sold between investors, rather than issued by the company.

  • In a primary market, a startup raises money by issuing new shares, and the cash goes directly to the company.
  • In a secondary market, shareholders like founders, early employees, or angel investors sell their shares to other investors, and the cash goes to the seller, not the startup.

No new capital enters the business, but ownership changes hands.

 

Why Does It Exist?

Startups today often take 7–10 years to reach an IPO or acquisition. During that long wait, early investors and employees often hold paper wealth without access to real liquidity.

This is where the secondary market plays a role:

  • Founders and early employees can sell a portion of their shares without waiting for an exit.
  • Angel investors or early VCs can partially cash out and reallocate capital to new startups.
  • New investors gain access to high-growth companies that aren’t raising fresh primary capital anymore.

In short, it creates liquidity in a traditionally illiquid asset class.

 

Who’s Involved?

Sellers may include:

  • Founders seeking financial flexibility or diversification.
  • Employees with vested stock options.
  • Early-stage investors reducing risk or locking in profits.

Buyers are typically:

  • Growth-stage venture funds.
  • Sovereign wealth funds or family offices.
  • Corporates or secondary-focused investment firms.

 

Why It’s Important to the Startup Ecosystem

1. Supports Founder and Employee Stability
Secondary sales allow founders to secure financial stability without exiting the company. This reduces pressure to sell early and helps them stay committed for the long term. Employees, especially in fast-growing startups, view liquidity opportunities as part of their compensation, making the company more attractive for talent.

2. Encourages Capital Recycling
When angel investors or early VCs exit part of their stake, they can reinvest in new startups. This creates a healthier, self-sustaining investment ecosystem.

3. No Share Dilution
Unlike primary fundraising, secondary transactions don’t dilute ownership. This makes it attractive for startups that want to reward shareholders without changing equity structures.

But It’s Not Without Challenges

Secondary market activity must be carefully managed. Common concerns include:

  • Valuation Disputes: What is the real price per share in a private company with no public market?
  • Cap Table Complications: Too many small or misaligned shareholders can create governance challenges.
  • Right of First Refusal (ROFR): Most startups legally control who can buy shares, which can slow negotiations.
  • Investor Misalignment: New investors buying heavily in secondary markets might pressure for an early exit or faster returns.

 

Examples and Global Relevance

Globally, companies like SpaceX, Stripe, and Databricks regularly run structured secondary programs, allowing employees and early investors to sell a portion of their shares.

In emerging ecosystems such as Saudi Arabia and the wider MENA region, secondary transactions are becoming more common, especially as startups reach growth-stage funding and sovereign wealth funds show increasing interest.

 

Why It Matters?

As private companies stay private longer and valuations soar, the traditional idea that investors must wait for an IPO to see returns is fading. Secondary markets are now a strategic tool:

  • For founders: financial safety without losing control.
  • For investors: faster liquidity and portfolio rebalancing.
  • For ecosystems: better capital circulation and maturity.

 

Wrapping Things Up…

Secondary markets used to be a quiet corner of the investment world. Today, they’re a key part of how modern startup ecosystems function. They provide liquidity, reduce risk, reward early contributors, and help capital flow more efficiently, all while allowing startups to keep growing without going public too early.

Solopreneur vs entrepreneur: What you need to know to choose your business style

Noha Gad

 

The dynamic process of establishing a new business venture involves a blend of creativity, risk-taking, and vision to create value and drive economic growth. Entrepreneurs often seek to disrupt existing markets by introducing brand-new solutions, and their efforts can lead to significant social and technological advancements. This mindset involves identifying opportunities, leading change, and managing risks to build sustainable enterprises that can scale and influence industries over time.

The growing interest in solo business ventures and startups is reshaping the entrepreneurial landscape as more individuals choose to launch businesses on their own, triggered by the desire for autonomy, flexibility, and direct control over their work and income. This surge reflects an ideal shift where people prefer manageable, passion-driven enterprises that they can operate independently rather than large, complex organizations. Hence, the solopreneur model emerged as an emphasis on self-reliance, direct responsibility, and often a lifestyle-oriented approach to business.

 

What is a solopreneur?

A solopreneur is an individual who owns, manages, and runs their business independently without the support of co-founders, partners, or full-time employees. They typically start their ventures with personal funds and maintain tight control over every aspect of operations, favoring stability and manageable growth.

Key characteristics of a solopreneur include versatility, as they perform multiple roles themselves; high accountability, as they are responsible for all decisions and outcomes; and resourcefulness, often working with limited resources and finding cost-effective solutions to sustain their business.

Unlike traditional business owners who build teams, solopreneurs typically operate on a smaller scale, focusing on manageable business models that align with their skills and lifestyle preferences.

 

Solopreneur vs. Entrepreneurs

Key differences between solopreneurs and entrepreneurs include their approach to business structure, growth goals, risk, and control.

*Business structure

Solopreneurs: act as both the founder and the employee who handles every aspect of the business. 

Entrepreneurs: focus on building and managing teams. They delegate responsibilities, hire specialists, and create systems that allow the business to operate independently.

*Growth goals

Solopreneurs: seek sustainable, manageable businesses that support their lifestyle and financial independence. They prioritize steady income and control over rapid growth

Entrepreneurs: aim for scale and long-term expansion, targeting market dominance, multiple revenue streams, and sometimes preparing for acquisitions or an eventual exit.

*Funding

Solopreneurs: They typically self-fund their ventures, bearing lower financial risk as their operations are smaller and less complex.

Entrepreneurs: They require substantial capital investment to cover payroll, infrastructure, and growth initiatives.

*Control

Solopreneurs: maintain complete control over every business decision

Entrepreneurs: share control with partners, investors, and employees by delegating authority to manage complex business functions.

*Business focus

Solopreneurs: focus on a single product or niche, maintaining simplicity and direct client relationships.

Entrepreneurs: handle multiple projects, markets, or product lines.

 

Pros and cons of being a solopreneur

Being a solopreneur comes with several notable advantages and disadvantages. Understanding these can help individuals decide if this path aligns with their personal goals, skills, and lifestyle preferences.

Pros:

  • Full creative control over business vision, brand, and decision.
  • Flexibility to set schedules and work from anywhere, supporting better work-life balance.
  • Low overhead costs as the is no need to pay salaries or office rent.
  • Ability to adapt rapidly to market changes and make quick decisions.
  • Retain all profits.

Cons:

  • High workload as they handle every aspect of the business. 
  • Limited expertise outside core skills.
  • Risk of isolation and loneliness due to lack of team interaction and collaboration.
  • Bearing full financial and operational risks.

 

There are many factors that individuals must consider to decide which bath is right. This includes: personal goals and ambitions, risk tolerance, desire for control versus collaboration, and lifestyle preferences. Individuals who seek complete autonomy and manageable, lifestyle-friendly businesses may prefer solopreneurship, while those driven by growth, innovation, and building sizable enterprises with multiple stakeholders may find entrepreneurship more suitable. 

Finally, both solopreneurs and entrepreneurs play pivotal roles in the business ecosystem, and understanding their differences empowers you to forge a fulfilling and impactful journey in the world of business.

Zahran: Foodics focuses on technology to drive transformation in MENA’s F&B Sector

Mohamed Ramzy

 

Amid the rapid digital transformation sweeping across the food and beverage sector (F&B), technology companies play a vital role in supporting entrepreneurs and enhancing operational efficiency.

Among the most prominent of these companies is Foodics, a key player in the markets where it operates. The company maintains direct offices in five main markets—Saudi Arabia, the UAE, Egypt, Kuwait, and Jordan, while its advanced technological solutions reach over 30 countries worldwide.

Through its integrated restaurant and café management systems, Foodics has significantly contributed to improving efficiency, optimizing performance, and enabling restaurant owners to expand and grow their businesses.

In this interview, Bilal Zahran, Regional General Manager of Foodics for Egypt and the UAE, speaks with Sharikat Mubasher about the company’s expansion plans in Egypt and across the region, explaining how Foodics’ mission goes beyond providing digital solutions to focus on empowering entrepreneurs and small and medium enterprises (SMEs) to manage their operations more efficiently.

 

What are the main services and solutions you offer to entrepreneurs and startups in the restaurant sector?

The company provides numerous solutions and products that serve startups in the restaurant and café industry and facilitate their business operations.

We offer an integrated point-of-sale (POS) system specifically designed for restaurants, in addition to accounting applications and solutions tailored to their needs.

Recently, we launched the Foodics BI business intelligence tool, which represents a major leap in this field. It enables restaurant owners to analyze their data with greater insight, understand customer behavior, accurately track daily performance, and predict future trends. This translates into well-informed decisions that enhance operational efficiency and support long-term growth. Simply, this tool turns data into a true source of power for any business.

 

How do your solutions specifically empower small and medium enterprises?

We focus on simplifying operational processes for SME owners. Our solutions help them manage sales, inventory, and data effectively, reducing administrative burdens and opening doors for expansion.

We also provide customized training programs to ensure our tools are used in the simplest and most efficient way possible.

Today, more than 33,500 active restaurant branches worldwide use Foodics technologies as of the end of the first half of 2025, with the total value of transactions processed through the Foodics platform exceeding $6 billion.

 

What distinguishes Foodics’ solutions from others available in the market?

What sets us apart is that we do not merely provide technological tools; we deliver comprehensive and user-friendly solutions that address the diverse needs of restaurants and cafés, both large and small.

We focus especially on empowering small and medium enterprises with practical solutions that grant them a sustainable competitive advantage and help them manage their businesses with high efficiency.

 

You mentioned that technology is no longer an option but a necessity. How does Foodics translate this vision into tangible support for entrepreneurs?

We translate this vision by developing integrated solutions that cover all aspects of operational processes, while offering continuous support channels to help clients keep pace with rapid changes.

We do not merely offer a product, but we offer a strategic partnership that accompanies entrepreneurs on their journey of digital transformation and growth.

 

To what extent can artificial intelligence enhance the efficiency of entrepreneurs in this sector?

Artificial intelligence has become a fundamental component capable of improving the customer experience through smart recommendations, optimizing costs by managing resources more precisely, and forecasting consumption patterns to meet demand.

These capabilities empower entrepreneurs to make faster decisions and deliver more competitive and sustainable services.

 

What are Foodics’ expansion plans for the coming phase?

We are working to strengthen our presence in the Egyptian market strategically and thoughtfully, by launching advanced technological solutions that directly address the needs of the fast-growing restaurant and café sector.

Our efforts focus on offering more integrated products that help entrepreneurs manage sales, inventory, and customer experiences, while introducing business intelligence and advanced analytics tools.

For us, Egypt is not merely an important market; it is a central hub within our regional strategy.

 

How do you assess the Egyptian market’s response to Foodics’ solutions compared to other markets?

The response in Egypt has been exceptionally strong. We have witnessed great enthusiasm from entrepreneurs and restaurant owners to adopt our digital solutions.

The Egyptian market is characterized by digital readiness and high growth rates, along with a growing awareness of the importance of technology as a fundamental tool for continuity and expansion.

Compared with other markets, Egypt is more flexible and adaptive to new solutions, making it a promising and ideal market for expansion.

 

How do you view Egypt’s future position on the regional and global technology map?

Egypt possesses all the necessary ingredients to become a regional hub for technology and innovation, starting from its infrastructure, through its human capital, to its strategic geographic location.

If these assets are optimally utilized, the country can achieve a prominent global position in the near future.

 

When expanding regionally, what are the main challenges you face, and how do you overcome them?

The key challenges lie in the differences in digital infrastructure, regulations, and market needs, as what works effectively in one country may not be as suitable in another.

We overcome this by gaining deep local market insight, engaging directly with customers, and developing flexible, adaptable solutions.

We also build strategic partnerships with key stakeholders in each market, which helps us deliver practical, relevant solutions and enhances our ability to succeed and sustain growth.

 

How does Foodics balance meeting current market needs with shaping the future?

We follow a dual strategy: First, addressing daily market needs through practical and efficient solutions.
Second, continuously investing in innovation, artificial intelligence, and advanced analytics to ensure our clients’ readiness for the future and their ability to compete in a rapidly changing environment.

In conclusion, Foodics believes that innovation and partnerships are the foundation for building a more efficient and sustainable future for the food and beverage sector, an approach that reinforces Egypt’s role as a regional hub for technology and innovation.

 

Translated by: Ghada Ismail

Saudi Arabia’s RetailTech revolution: powering a new era of B2B marketplaces

Noha Gad

 

The retail sector in Saudi Arabia is undergoing robust growth, driven by a digitally savvy young population, increasing consumer confidence, and shifting spending habits. According to a report published by the IMARC Group, the size of the e-commerce market in Saudi Arabia is projected to grow to $708.7 billion in 2033, showing a compound annual growth rate (CAGR) of 12.8% from 2025 to 2033. Additionally, experts anticipate that 75% of retail spending will come from Saudi youth by 2035. They also expected the Saudi e-commerce sector to grow significantly, with one in four retail transactions happening online.

The adoption of retail technology (retail tech) stands at the heart of this revolution. Saudi retailers rapidly embrace artificial intelligence (AI) for personalized marketing and demand forecasting, Internet of Things (IoT) solutions for smart inventory management, biometric authentication, mobile wallets, and other seamless payment options.

The retail tech market in Saudi Arabia is expected to achieve revenue of $7.2 billion by 2033, with a CAGR of 32.8% from 2025 to 2033, according to recent figures by the Grand View Horizon.

 

Digital transformation in the Saudi retail sector

Saudi Arabia is one of the most connected markets in the region, which fuels widespread adoption of digital retail technologies, driven by government initiative under Vision 2030 and evolving consumer expectations. Emerging technologies play a crucial role in revolutionizing the retail industry in Saudi Arabia. Most of the retail tech companies in Saudi Arabia harness AI for predictive analytics, personalized marketing, automated customer service through chatbots, and demand forecasting, ultimately enhancing operational efficiency and creating tailored shopping experiences. Also, IoT technologies are becoming integral, with smart shelves, digital signage, and interactive displays improving real-time inventory management and product visibility. 

Software-as-a-service (SaaS) solutions could support digital sales growth by enabling small and medium enterprises (SMEs) to digitize their operations, manage logistics, and accept online payments. Additionally, the rollout of 5G networks significantly enabled seamless integration of online and offline retail experiences, supporting omnichannel strategies that blend physical and digital interactions for consumers.

Together, these developments are transforming the retail industry in Saudi Arabia into a digitally empowered, consumer-centric ecosystem. 

 

The rise of B2B marketplaces

Business-to-Business (B2B) marketplaces in Saudi Arabia are rapidly emerging as vital platforms that transform traditional wholesale and procurement ecosystems. This transformation was driven by several factors, notably the integration of credit-scoring and invoice financing modules, the adoption of compliance tools, and the high penetration of mobile wallets.

The Saudi market encompasses key B2B marketplaces, such as Sary, one of the largest online B2B marketplaces for wholesale purchases; Ordo, a pioneering B2B platform focusing on the FMCG market; Lawazem, a one-stop shop for businesses to procure products directly from a network of suppliers; Farmi, a B2B online platform that connects Saudi farmers and SMEs to source and sell local farm products; Retailo, the leading B2B digital distribution company; and BRKZ, the pioneering B2B marketplace for building materials.

The ongoing rise of B2B marketplaces plays a pivotal role in transforming wholesale trade in the Kingdom, fostering increased efficiency, access to broader supplier networks, and enabling a more modern, digitally connected retail supply chain ecosystem.

Successful B2B marketplaces share several features that drive procurement efficiency, enhance buyer-supplier interactions, and support business growth. This includes:

  • Leveraging AI and cloud-based technologies to automate sourcing, ordering, invoicing, and fulfillment processes, thereby reducing manual errors and improving order accuracy.
  • Integrating with ERP and inventory management systems to enable real-time product availability, dynamic pricing, and personalized catalogues tailored to meet buyers’ needs.
  • Embedding credit scoring algorithms to assess buyer creditworthiness instantly.
  • Adhering to Saudi data protection and commercial regulations to secure document vaults and digital contract management features.
  • Adopting mobile wallets and biometric authentication to enhance payment security and convenience. 

The rise of B2B marketplaces is pivotal to reducing supply chain fragmentation and procurement complexities in the Kingdom, as they streamline fragmented traditional supply chain networks by centralizing their interactions and automating procurement processes.

By enhancing transparency through verified supplier networks, B2B marketplaces mitigate risks associated with dealing with unknown vendors, ensuring product quality and contractual adherence, in addition to boosting confidence among buyers and sellers.

Additionally, B2B platforms incorporate ESG standards by promoting suppliers who follow sustainable practices and prioritize eco-friendly products; meanwhile, digital tools enable assessment of carbon footprints and resource efficiencies within supply chains.

Despite all these benefits, the B2B retail sector in Saudi Arabia still faces fragmented supplier bases characterized by inconsistent service levels and regional disparities. Compliance with evolving regulatory standards, such as data privacy laws and commercial auditing requirements, adds complexity for both platforms and users.

Ongoing investments are essential to sustain growth and scalability. Investments are crucial to upgrading digital infrastructure, including cloud computing, AI, and cybersecurity, ultimately enhancing platform capabilities to support advanced analytics and omnichannel integration. This will improve operational efficiency, reduce downtime, and increase adaptability to future market disruptions.

The future of B2B marketplaces in Saudi Arabia is promising, propelled by accelerating e-commerce growth and supportive government initiatives. This transformation will be triggered by key trends: the continued expansion of B2B marketplaces that convert fragmented wholesale supply chains into streamlined, automated ecosystems; the increasing importance of embedded financial services; enhanced digital payment integration; supply chain and logistics innovations; and the integration of ESG standards and sustainable procurement practices.

Eventually, the Saudi retail sector is at the forefront of a transformative journey fueled by rapid digital adoption and innovative B2B marketplaces. Sophisticated retail tech solutions are reshaping the traditional retail landscape into a dynamic, digitally native ecosystem. By addressing long-standing challenges such as supply chain fragmentation, compliance, and payment inefficiencies, digital transformation and modern B2B platforms are enhancing transparency, trust, and operational agility.