Henkel’s GBS+ Revolution: Driving Innovation and Sustainability in the MENA Region

Dec 19, 2024

Kholoud Hussein 

 

In the rapidly evolving landscape of global business operations, Henkel’s Global Business Solutions+ (GBS+) network stands as a testament to innovation, efficiency, and strategic vision. This exclusive interview with Roland Haefs, Corporate Vice President of GBS+, and Shereen Alaa, Head of GBS+ Cairo, provides invaluable insights into the pivotal role played by GBS+ in Henkel’s global strategy, with a special focus on its expanding footprint in the MENA region.

 

The conversation explores the strategic foundations of Henkel’s Cairo GBS+ Center, its contributions to Henkel’s operational excellence, and its alignment with regional and global priorities such as digital transformation, sustainability, and talent development. With Egypt positioned as a regional hub for advanced services and solutions, the interview also delves into the potential for growth across the MENA region, including opportunities in Saudi Arabia under Vision 2030.

 

Sharikat Mubasher presents this exclusive interview, shedding light on how Henkel’s GBS+ continues to redefine business processes, foster innovation, and drive sustainable impact in one of the world’s most dynamic markets.

 

The following questions are answered by Roland Haefs, Corporate Vice President, Global Business Solutions+ (GBS+): 

 

Could you provide an overview of the current scale and influence of the GBS+ network globally? What are the key goals for expanding its role within Henkel’s global strategy, particularly as it pertains to the MENA region?

 

Henkel’s GBS+ organization, with a workforce of over 3,600 highly qualified employees, has become a critical component of Henkel’s value chain. Over the past 20 years, it has evolved from a transactional partner to a strategic player, operating across all time zones and languages. Today, GBS+ centers are located in Manila (Philippines), Bratislava (Slovakia), Mexico City (Mexico), Shanghai (China), and Cairo (Egypt).

 

The organization consists of specialized teams in areas such as finance, HR, IT, planning, sourcing, production, logistics, marketing, and sales. This broad expertise enables Henkel to deliver innovative solutions that meet the diverse needs of our global operations.

 

With a strong focus on digital transformation and process optimization, GBS+ will continue to streamline operations, enhance efficiency, and expand its role in higher value-adding activities. As we look to the future, expanding GBS+’s capabilities in the MENA region will be a key aspect of Henkel’s global strategy, further strengthening our ability to support the company's growth and operational excellence across markets.

 

What were the strategic factors behind choosing Egypt as a base for Henkel’s GBS+ Center? Additionally, do you foresee opportunities to expand similar operations in Saudi Arabia, and what role could it play within Henkel’s MENA vision?

 

Henkel chose Egypt as the base for its GBS+ Center for several strategic reasons. First, Egypt’s central geographic location enables it to cover multiple time zones, facilitating real-time collaboration with countries across the EMEA region and beyond. Additionally, Egypt offers a highly skilled, multilingual talent pool, which was instrumental in the establishment of our GBS+ Center. This decision also aligns with Henkel’s long-term goal to strengthen its presence in Egypt and transform the country into a hub for both product and service exports.

 

The GBS+ Center in Cairo is a critical part of Henkel’s broader strategy to expand its footprint in the Middle East and Africa (MEA) region. It positions Egypt as a global export hub for Henkel, particularly in terms of digital and technological solutions. The center plays a key role in enhancing Henkel’s service offerings by strengthening our digital capabilities and enabling us to deliver high-impact, value-added solutions across the MEA region and beyond.

 

By leveraging local talent and advanced technologies, Henkel is driving operational efficiency and innovation in the region. The GBS+ Cairo center is already playing a pivotal role as an exporting hub for digital and technology-driven solutions, supporting Henkel’s global operations.

 

As for Saudi Arabia, the country’s Vision 2030 focuses on diversification and development across multiple sectors, including technology and innovation. Henkel’s established investments in Saudi Arabia, including manufacturing facilities and an expanding market presence, align closely with the Kingdom's strategic objectives. While there are no immediate plans for expanding GBS+ operations in Saudi Arabia, the country’s growing role in Henkel’s strategy presents potential opportunities for future collaboration in line with Vision 2030’s goals.

 

How do you envision the Cairo GBS+ Center contributing to Henkel’s standing across the MENA region? What are some specific regional milestones or achievements you anticipate for this center in the near future?

 

The GBS+ Center in Cairo plays a pivotal role in strengthening Henkel’s presence across the Middle East and Africa (MEA) region. As a comprehensive organization, it offers a wide range of services that support Henkel's global operations and enable the company to meet the diverse needs of countries worldwide. This is made possible by the center’s strong multilingual talent pool, which allows GBS+ Cairo to operate in eight languages, including Arabic, English, French, German, Turkish, and Spanish. As a result, it provides services and solutions to over 75 countries globally.

 

Looking ahead, GBS+ Cairo holds significant potential to further contribute to Henkel’s strategic goals. It will remain a key part of Henkel's broader strategy to enhance its regional footprint, positioning Egypt as a hub for both product and technological exports. Henkel's vision includes not only expanding product exports but also strengthening its digital and technological presence by exporting innovative solutions and services.

 

Furthermore, the Cairo center is expected to play a central role in Henkel’s sustainability and digitalization initiatives, which are integral to the company's regional and global objectives. This will enable GBS+ Cairo to drive value for Henkel while supporting the company’s commitment to sustainable growth and digital transformation in the MEA region.

 

In what ways will the Cairo GBS+ Center support and enhance Henkel’s operations in the MENA region? 

 

The GBS+ center in Cairo plays a critical role in enhancing Henkel’s operations by streamlining and standardizing processes through the use of automation and digital solutions. With over a decade of experience, GBS+ Cairo is focused on adopting value-added activities that drive greater efficiency and effectiveness across the organization.

 

The center provides a comprehensive suite of services, including human resources, financial accounting and analysis, sales order processing, customer service, and marketing support. This broad portfolio enables Henkel to optimize operations and improve responsiveness to market demands, leading to better overall business performance.

 

In recent years, the center has expanded its capabilities to include IT and data analytics, reinforcing Henkel’s competitiveness in an increasingly fast-paced market. Moreover, the expansion of language support from three to eight languages has allowed GBS+ Cairo to serve over 75 countries, further strengthening its global reach and operational impact.

 

By leveraging local expertise and driving innovative practices, the GBS+ Cairo center supports Henkel’s global strategy, positioning Egypt as a key hub for advanced services and solutions, not just in the MENA region, but on a global scale.

 

How does the Cairo GBS+ Center fit into your broader vision for Henkel’s GBS+ network, and what unique contributions do you see it making to Henkel’s regional success across MENA, including Saudi Arabia?

 

The Cairo GBS+ Center is a key element of Henkel’s broader vision for its Global Business Services (GBS+) network. Strategically located in Egypt, the center takes full advantage of the country’s robust infrastructure, skilled workforce, and deep regional market knowledge to optimize essential processes, including finance, IT, and sales. 

 

This aligns with Henkel’s goal of streamlining operations, enhancing digital capabilities, and fostering innovation across the global network. With its focus on process efficiency and service excellence, GBS+ Cairo plays a critical role in supporting Henkel’s growth strategy, both within the MENA region and internationally, including in key markets such as Saudi Arabia.

 

The following questions are answered by Shereen Alaa, Head of Global Business Solutions+ (GBS+), Cairo:  

 

Can you give us an overview of the Cairo GBS+ office's current scale and scope, including the number of employees, primary services, and areas of specialization?

 

GBS+ Cairo began in 2014 and has grown significantly since then, now employing 260 talented people. The center provides a wide range of services and solutions in human resources, accounting, and financial analysis, sales order processing and payments, customer service, sales reporting, marketing support, and IT and digital solutions. 

 

This diverse portfolio allows Henkel to streamline operations and contribute to better overall business performance. Additionally, the number of supported languages has increased from three to eight, allowing GBS+ Cairo to offer its services from Egypt to more than 75 countries across the globe. 

 

How does the Cairo GBS+ Center support the development of local talent, particularly young professionals in Egypt? What skill sets are being prioritized to make the workforce competitive on a global scale?

 

At GBS+ Cairo, we are committed to the continuous development and upskilling of young Egyptian talent by providing unique opportunities for hands-on and practical experience. 

We offer on-the-job training programs that strengthen our employees’ expertise and job rotation opportunities to broaden their knowledge beyond their area of expertise. 

 

Additionally, we focus on our young talents in universities and organize multiple programs that prepare them for the job market. These include internships that give them hands-on work experience and job shadowing and case studies sessions to familiarize them with the practical application of their studies. We are proud that 54% of our interns were hired with us.

 

We aim to enhance skills across all areas, but prioritize expert competencies, digital mindset, and business acumen. This is in addition to soft skills training programs that equip our team members with the skills needed in today’s and tomorrow’s work environment, such as communication, presentation, project management, strategic thinking, and many more.

 

All these initiatives aim to prepare the workforce for global competitiveness, ensuring that local talent contributes effectively to Henkel’s international operations while also fostering Egypt's talent pool for future growth in the region.

 


Could you elaborate on the Cairo GBS+ Center’s approach to sustainability and social responsibility, and how it aligns with Henkel’s global standards? What positive impacts have been observed on the local environment and community, and what are your future goals in this area across MENA?

 

The GBS+ Cairo approach to sustainability and social responsibility aligns closely with Henkel’s global strategy, particularly its commitment to Environmental, Social, and Governance (ESG) objectives, which place a high priority on environmental and community well-being. 

At Henkel, corporate social responsibility (CSR) is central to our purpose, focusing on sustainability, social engagement, and ethical business practices.

 

Our CSR initiatives aim to make a lasting positive impact on the environment and society through education and active community involvement.

 

At GBS+ Cairo, we are proud of our strong culture of volunteering, with each team member contributing an average of 7.5 hours annually, leading to an impressive total of 10,000 volunteering hours dedicated to community projects over the past decade, such as Children Cancer Hospital, Green school program to name a few. This collective effort highlights our commitment and reflects our core values of equity, inclusivity, and social impact, which align perfectly with Henkel’s global standards. 

Both Henkel’s broader goals—such as reducing its environmental footprint, fostering a circular economy, and improving resource efficiency—and GBS+ Cairo's community outreach initiatives are aimed at creating long-term positive impacts on both the environment and society. Moving forward, Henkel’s goals in MENA, including Egypt, will continue to focus on strengthening these sustainability efforts, ensuring they contribute to Henkel’s global vision of a sustainable and equitable future for all.

 

By prioritizing sustainability, social responsibility, and ethical values, we bring our purpose to life: "Pioneers at Heart for the Good of Generations".

 

How does the Cairo GBS+ Center promote gender equality and female leadership? What initiatives are in place to increase women’s participation in the workforce, and are there similar plans for other parts of the MENA region?

 

At Henkel, we strongly believe that our diversity is our strength! We are committed to fostering an inclusive environment that nurtures the growth of all employees. 

Since women make up nearly 70% of the workforce, we see this representation as a proud accomplishment that embodies our basic beliefs and ideals rather than merely a figure. For us at GBS+ Cairo, increasing women's involvement in the workforce is essential to attaining inclusivity and balance, which in turn encourages creativity and innovation.

 

We are committed to fostering an atmosphere that nurtures everyone’s growth and enables women to assume leadership positions and play a part in the company’s success. This is evident with our over 65% female representation in leadership. We see that empowering women to assume leadership positions contributes is integral to shaping and cultivating a culture of collaboration and excellence.

 

What is the center’s future outlook for growth within the MENA market? What potential do you see for further expansion and impact throughout the region, and what makes MENA a priority for Henkel?

 

The Cairo-based GBS+ Center is a key component of Henkel's broader strategy to enhance its presence in the Middle East and Africa (MEA) region and position Egypt as a global export hub. 

Henkel has strengthened its presence in the Middle East and Africa region with GBS+ Cairo positioned as a comprehensive organization, that provides a wide range of high-impact value-adding services and solutions as well as digital and technological solutions that support Henkel's global operations and enables the company to cater to all countries across the globe. 

 

Looking ahead, GBS+ Cairo holds significant potential to further contribute to Henkel’s strategic goals. It will remain a key part of Henkel's broader strategy to strengthen its regional footprint in the dynamic and growing market in the Middle East and Africa region. 

 

Furthermore, the Cairo center is expected to play a central role in Henkel’s sustainability and digitalization initiatives, which are integral to the company's regional and global objectives. This will enable GBS+ Cairo to drive value for Henkel while supporting the company’s commitment to sustainable growth and digital transformation in the MEA region, adding to the region's strategic importance.

 

 

 

 

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Latest Experts Thoughts

The Ego Tax: How Overconfidence Kills Promising Startups

Ghada Ismail

 

Every founder needs confidence. It’s what gets a startup off the ground, convinces early employees to take a chance, and persuades investors that an unproven idea is worth funding. But confidence has a darker side, a hidden cost many founders don’t realize they’re paying until it’s too late. Call it the ego tax: the silent drain on a startup’s potential when overconfidence begins to replace discipline, humility, and reality.

In Saudi Arabia’s fast-growing startup ecosystem — where ambition is high, capital is flowing, and competition is fierce — ego is becoming one of the most underestimated threats to early-stage companies. It rarely appears in pitch decks or failure reports, but its fingerprints are everywhere.

 

Ego Makes Founders Overestimate Their Market

Founders don’t intentionally misread the market. But ego can cloud judgment. It convinces startups that customers will “naturally” adopt the product, that competitors “don’t really get it,” or that early traction is a sign of inevitable dominance.

In practice, this leads to painful consequences: poor market sizing, weak customer discovery, and product-market fit assumptions that crumble under real-world pressure.

Many young Saudi startups expand too fast into multiple cities, or rush into new product lines before proving demand, not because the market asked for it, but because the founders believed it should.

 

Ego Blocks Feedback — Especially the Feedback That Hurts

The best entrepreneurs are feedback machines. But ego filters feedback, letting in only what feels good.

When overconfidence kicks in, founders ignore:

  • Customer complaints
  • Team warnings
  • Investor concerns
  • Industry benchmarks

In boardrooms, investors often see the same story: brilliant founders who stop listening after the first round of praise. The ego tax grows quietly each time a founder dismisses a tough question or refuses to pivot.

 

Ego Creates Blind Spots in Building the Team

A founder with an unchecked ego tends to hire people who won’t challenge them. That leads to weak leadership teams, inflated titles, and a culture where problems stay hidden until they explode.

Some of the most unfortunate startup failures in the region come from teams where everyone “agreed” not because they genuinely believed in the plan, but because it felt safer than disagreeing.

 

Ego Leads to Overbuilding and Burning Cash

Overconfident founders often overbuild products, raise too much too early, or spend aggressively to signal momentum. Offices too fancy. Teams too large. Marketing campaigns too soon.

Saudi Arabia's startup scene is no exception. With investor enthusiasm on the rise, ego-driven spending becomes an easy trap, one that later shows up in runaway burn rates and painful down-rounds.

 

Ego Prevents Startups from Admitting Mistakes Early

The most expensive mistakes in startups aren’t the wrong decisions. They’re the wrong decisions stayed with for too long.

Ego convinces founders that:

  • “One more sprint will fix it.”
  • “The market just doesn’t understand yet.”
  • “If we stop now, it means we were wrong.”

But the smartest founders cut their losses quickly. They pivot without shame. They admit when an idea isn’t working, and that humility often saves the company.

 

How Founders Can Avoid Paying the Ego Tax

You don’t eliminate ego. You manage it. Here’s how:

1. Surround yourself with people who challenge you.
If no one in the room disagrees with you, you don’t have a team; you have an audience.

2. Treat customer feedback as data, not criticism.
The harshest feedback usually holds the strongest truth.

3. Do disciplined market validation before investing big.
Belief is not a business model.

4. Institutionalize humility.
Data analysis, weekly metrics reviews, and open culture create a system that keeps ego in check.

5. Remember: you are not the customer.
Your intuition matters; however, it cannot replace real-world testing.

 

Wrapping Things Up…

In the end, ego rarely destroys a startup overnight. It erodes it quietly in the assumptions left unchallenged, the decisions made without data, and the warnings ignored until they become crises. A founder can recover from a bad hire, a failed launch, or even a funding setback. But recovering from a culture shaped by overconfidence is far harder.

The founders who win in Saudi Arabia’s fast-evolving ecosystem will be the ones who pair ambition with self-awareness. Confidence gets you started. Humility keeps you alive.

Failure insurance for startups: protecting your venture against the unexpected

Noha Gad

 

Starting a business can be the most entertaining experience entrepreneurs ever undertake. The ability to be the master of their own destiny has a huge draw; however, they should be aware that the odds are stacked against them.

Recent statistics by Get Indemnity showed that nearly 60% of startups fail within five years, and 20% will close within just 12 months. There is a wide range of reasons why startups fail; however, cash flow is commonly identified as the largest cause of concern for the majority of SMEs. Other reasons include the lack of market fit, operational inefficiencies, legal complications, and cybersecurity threats.

In light of these challenges, failure insurance represents a valuable tool for startups to mitigate the financial and operational impacts of risk events. It encompasses various policies designed to transfer risk away from the startup to an insurer, offering crucial protection against costly setbacks.

Incorporating failure insurance into a startup’s risk management strategy is more than just a safety net; it is a vital component of building investor confidence and long-term resilience. This protection not only safeguards the startup’s resources but also helps maintain business continuity in times of crisis, enabling startups to focus on growth rather than the specter of catastrophic loss.

 

Why startups need failure insurance?

Failure insurance helps startups navigate the uncertainties inherent in early-stage ventures, empowering founders to pursue innovation with a buffer against unpredictable failures.

Events such as fires, theft, lawsuits, or cyberattacks can lead to severe financial losses that most startups cannot afford to cover out of pocket. Failure insurance transfers these risks to an insurer, providing a vital safety net that can help startups recover and continue operating despite setbacks. 

Failure insurance could also help startups maintain business continuity in the face of disruptions. Business interruption coverage, which is often part of failure insurance packages, supports startups by compensating for lost income during periods when normal operations are halted. 

Additionally, having failure insurance in place signals professionalism and prudence to stakeholders, making startups appear more credible and trustworthy. Insurance coverage, such as general liability, professional liability, and directors and officers (D&O) insurance, reaffirms that the startup is protected against a variety of legal and operational risks. 

 

Startups face several risks that threaten their survival and success, notably:

  • Lack of product-market fit: Most startups fail when the product or service does not meet market needs or attract customers.
  • Cash flow problems: Running out of cash or insufficient financing to cover operational costs is a major risk.
  • Team-related issues: Poor team dynamics, lack of skills, conflicts, or inappropriate team composition.
  • Lack of clear business model or plan: No structured revenue model or strategic planning.
  • Operational inefficiencies: Management failures, poor decisions, and organizational issues.
  • Cybersecurity and tech risks: Data breaches, outdated technology, or system failures.

 

Choosing the right insurance

Selecting the right failure insurance involves a strategic and dynamic approach tailored to each startup’s unique circumstances. Founders can build a comprehensive insurance strategy that protects their startups and supports sustainable growth by following these steps:

  • Conducting a comprehensive risk assessment.
  • Understanding legal and contractual requirements.
  • Evaluating coverage types and policy details.
  • Considering the startup stage and growth plans.
  • Consulting experienced insurance advisors.
  • Updating insurance regularly in alignment with business changes.

 

Finally, failure insurance is an essential component of a comprehensive risk management strategy for startups as it helps protect founders’ investments, preserve business continuity, and mitigate the potentially devastating impacts of unforeseen events. Securing appropriate failure insurance allows startups to operate with greater confidence and resilience in today’s competitive and uncertain market. Thus, founders should view failure insurance as an indispensable part of their business toolkit to safeguard their vision and hard work.

Second Time Founders: Where Do Saudi Entrepreneurs Go After Their First Failure?

Ghada Ismail

 

In the Kingdom of Saudi Arabia, the startup narrative continues to gain momentum under Vision 2030’s banner of innovation and economic diversification. Yet beneath the high-profile headlines of unicorns and mega‑funding rounds lies a quieter, but equally vital story: that of entrepreneurs whose first venture did not succeed and how they regroup, recalibrate, and launch again. For many Saudi entrepreneurs, failure is not a dead‑end but a stepping stone. So what drives these second-time founders? Where do they go after their first setback? And what does their journey reveal about the evolution of the Saudi startup ecosystem?

 

The first failure: stepping stones, not detours

Failure remains a common part of the startup lifecycle. Research globally suggests the majority of new ventures struggle to survive. For Saudi founders, the hardships may be slightly tougher given local cultural expectations, but shifting attitudes and ecosystem maturity are changing the narrative.

Take the story of Abdullah Alsaadi, co-founder and CEO of Taker.io. He launched his first idea, a cryptocurrency app, and after building nearly 30,000 lines of code, realized he had built something cool, but there was simply no market for it. His second attempt, a Salesforce‑platform app, failed because the Middle East infrastructure and market readiness were not aligned. Only after several more attempts did the business model click.

Similarly, Hatem Kameli (founder of Resal) started his first online business early in his career, closing down more than one venture due to a lack of venture capital.  

Since launching his first company at just 19, Hatem Kameli has been a driving force in Saudi Arabia’s startup scene. Today, the digital entrepreneur is preparing for his boldest move yet as he takes his company, Resal, public.

When a young Hatem founded his first internet startup two decades ago, right after the dotcom crash, family and friends urged him to focus on university and pursue a stable government job instead. But he was determined to chart his own path.

Two decades and several ventures later, Hatem stands as one of Saudi Arabia’s most recognized entrepreneurs. As Co-Founder and CEO of Resal, the Middle East’s largest digital gifting platform, he continues to push boundaries.

“In all my companies, I have always tried to use new technologies in ways that make a real difference to the economy and have a positive impact on people’s lives,” he says. “Whatever I do, I want to add value to the community.”

The journey was far from smooth. Hatem shuttered two early online ventures because of the scarcity of venture capital at the time. After selling one of his more successful startups, he decided to gain corporate experience by working on digital strategy projects for major banks and airlines, while also completing an MBA.

That experience proved invaluable. By the time Saudi Arabia unveiled Vision 2030, Hatem was perfectly positioned to ride the wave of transformation reshaping the Kingdom’s economy.

“Everything changed with Vision 2030,” he says. “We now have incubators and accelerators for startups, plentiful venture capital, and multiple financing programs. The ecosystem is incredible.”

“I’m grateful to work in a regional hub for technology, fintech, e-commerce, and digital entertainment.”

Hatem did not just benefit from this ecosystem. He helped build it. He contributed to one of Saudi Arabia’s first technology incubators, creating bridges between investors and startups. Alongside leading a digital marketing agency and launching a social media analytics platform, he pursued executive education at top international institutions and authored two books on social media marketing.

That same energy and passion for connecting people culminated in Resal, an award-winning platform that enables users and corporations to send and manage digital gift cards across hundreds of partner brands.

What emerges is a pattern: founders who don’t succeed the first time often gain resilience, domain familiarity, and networks, which prime them for a second act. From this, we realize that failure isn’t a detour; it becomes part of the journey.

 

What drives the comeback?

  • Experience and resilience: Founders who have been through a rough first ride often have a thicker skin and better perspective. Alsaadi remarked that the six years of “failure after failure” taught him far more than success ever could. 
  • Ecosystem backing: The Saudi startup ecosystem has grown substantially. Incubators, accelerators, government-backed funds, and regulatory reform now offer greater support than in earlier years of many founders’ first ventures.
  • Refined idea selection: Having seen what does not work, second-time founders are often more deliberate about product–market fit, monetization, and business model viability.
  • Network and credibility: Although prior failure carries a reputational risk, it also signals experience; founders who persevered have built networks, seen terrain, and can often draw on those assets for the next venture.

 

Paths taken after failure: Saudi second-time founder routes

In the Saudi context, second-time founders tend to follow one of a few broad routes:

a) Pivot and rebuild in the same or adjacent domain
Some entrepreneurs double down in their field, applying the lessons learned. Hatem Kameli’s pathway illustrates this: after early web‑ventures and business roles, he launched Resal in the digital gift‑cards sector when the timing and ecosystem were more favourable. This route allows the reuse of domain knowledge and contacts built during the first run.

b) Shift to a different sector or business model
Others take a hard pivot: they may leave a B2C model or consumer‑play and move into B2B, SaaS, enterprise, or niche segments where unit economics and market clarity improve. Alsaadi’s evolution is instructive: after his first few failed attempts, he focused on a SaaS platform (Taker.io) targeting restaurant ordering for a tighter set of customers, a clearer value‑proposition, and more achievable scale in Saudi. 

c) Serial entrepreneurship/portfolio approach
There is a growing mindset among Saudi founders: treat ventures as cycles. One venture may fail, but it becomes input into the next. Rather than view failure as ending the journey, they see it as calibration. In this sense, the second act is not “re-trying the same idea” but “applying accumulated experience to a better‑aligned idea”.

 

Lessons brought into the second act

From founder interviews and credible commentary, several recurring lessons appear:

  • Test product–market fit early & deeply: Alsaadi admitted that his first app failed not because of technology, but because there was no market. 

 

  • Own your destiny from day one: Second-time founders often emphasize controlling core components — hiring, metrics, cashflow — rather than relying purely on hype or external validation.
  • Accept failure and iterate quickly: failure is not taboo, but rather a stage of the journey. 
  • Adapt to the Saudi market context: Founders who succeed the second time have tailored their solution to local culture, regulatory environment, and consumer behavior rather than importing templates blindly.

 

Conclusion

The story of second-time founders in Saudi Arabia illustrates the evolution of the Kingdom’s startup ecosystem. Founders such as Abdullah Alsaadi and Hatem Kameli show that failure is not the end of the road; it can be the launchpad for a more aligned, disciplined, and timed second act. As the ecosystem matures, more Saudi entrepreneurs are using their first setback not as a stigma but as preparation.

Yet, success is not automatic. It demands realism, discipline, adaptation to the Saudi market, and courage to iterate. The key takeaway? For Saudi founders, the second attempt often matters more than the first. Failure is no longer taboo; it’s rather a credential. And in the Kingdom’s dynamic startup world, the founder who didn’t give up may be exactly the one who succeeds.

 

Red Ocean vs Blue Ocean: Which Strategy Should Your Startup Swim In?

Ghada Ismail

 

Every startup starts with a spark.  That moment when a founder spots a problem and thinks, “I can fix this.” But once you dive in, you quickly realize the water’s already full of other swimmers, all chasing the same customers, the same investors, and often, the same idea.

Welcome to the Red Ocean, a sea of fierce competition where businesses fight for survival. The water turns “red” because everyone’s battling for the same slice of the market.

But just beyond that chaos lies another kind of ocean: calm, vast, and full of possibility. It’s called the Blue Ocean. This is where startups don’t just compete; they create. Instead of fighting for market share, they open entirely new markets that didn’t exist before.

For founders building in Saudi Arabia’s fast-moving ecosystem, understanding which ocean you’re swimming in — and when to change course — can be the difference between sinking and sailing.

 

The Red Ocean: Competing in Crowded Waters

A red ocean is an existing market that’s well-defined, familiar, and crowded. It’s where businesses fight to stand out by cutting prices, speeding up delivery, or launching new features every few months.

Think about how saturated the food delivery market has become across the region. Every app offered the same restaurants, the same deals, and the same “15-minute delivery” promises. Growth came fast, but it came at a cost of endless discounts and shrinking margins.

Still, red oceans aren’t all bad. They’re predictable. There’s already demand, data, and investor interest. If you’re more efficient or execute better than others, you can thrive. But you’ll need to stay alert because one small shift in the market can wipe out your edge overnight.

 

The Blue Ocean: Creating Calm Waters of Your Own

Now picture the opposite: a market so fresh it doesn’t even have competitors yet. That’s the blue ocean. Here, startups create new demand, redefine value, and make competition irrelevant.

Take Tamara, for example. When it launched, “buy now, pay later” wasn’t yet common in Saudi Arabia. Instead of joining the traditional payments crowd, Tamara introduced something new: a local twist on BNPL that emphasized flexibility, trust, and Sharia compliance. It didn’t fight for customers; it created new ones. That’s blue ocean strategy in action: finding unmet needs and meeting them in a way no one else has.

 

Why So Many Startups Start in the Red

Most founders don’t dive straight into blue waters. It’s much easier — and safer — to start in a red ocean. Investors like proven markets. Customers understand the product. The data already exists.

But there’s a catch: red oceans often turn into races to the bottom. When every company offers the same thing, differentiation disappears. You stop focusing on innovation and start focusing on survival.

Saudi Arabia’s booming startup scene is seeing this happen fast — especially in fintech, e-commerce, logistics, and SaaS. The number of players in each space keeps growing, and standing out is getting harder by the day.

That’s why smart founders don’t just compete harder; they compete differently.

 

How to Find Your Own Blue Ocean

You don’t have to invent an entirely new industry to swim in a blue ocean. Sometimes, all it takes is a fresh perspective.

Here’s how founders can start shifting from red to blue:

  • Reimagine value. Don’t just add more features, rethink what truly matters to your customer.
  • Look at non-customers. Who isn’t using your product yet? What’s stopping them? That’s often where opportunity lies.
  • Simplify boldly. The best ideas solve one problem exceptionally well, not ten problems halfway.

 

Balancing Vision with Reality

Blue oceans sound exciting — and they are — but they’re also unpredictable. There’s little data, few customer benchmarks, and no guarantee investors will understand your idea right away.

That’s why many founders blend both strategies. They start in the red to prove demand and sail toward the blue once they’ve earned traction. This hybrid approach helps balance risk with opportunity, a smart strategy in a developing yet ambitious market like Saudi Arabia’s.

 

So, Which Ocean Is Yours?

If you love efficiency and fine-tuning an existing model, the red ocean might suit you. If you thrive on innovation and uncertainty, the blue ocean could be your calling. But the best founders know how to navigate between both, combining the best from the two worlds: learning from the red, then sailing into the blue when the tide is right.

Rezk: 140 Egyptian startups benefit from Entlaq’s training and accelerator programs

Mohamed Ramzy

 

Amid the rapid growth of the Egyptian entrepreneurship sector, documented data and verified information emerged as the backbone of this sector, and one of the key drivers supporting both investors and entrepreneurs.

Entlaq is a pivotal player in reshaping Egypt’s entrepreneurship ecosystem, combining consulting, policy-making, and direct support programs for businesses. Its core strength lies in its government relations and ability to produce in-depth research reports, making it a vital bridge between entrepreneurs and policymakers.

In this interview, Sharikat Mubasher speaks with Managing Director Omar Rezk about Entlaq’s journey, programs, and future plans, in addition to his insights on the entrepreneurship sector in Egypt and the promising opportunities ahead for startups.

 

First, can you tell us more about Entlaq?

Founded in 2022, Entlaq is an entrepreneurial think tank providing specialized studies and consultancies, as well as market, economic, and strategic research for Egyptian and international entities, aiming to support and empower entrepreneurs. Its clientele includes local and global entities, venture capital funds, multinational companies, and startups operating in Egyptian and regional markets.

 

What inspired you to establish Entlaq?

We established Entlaq to fill the wide gap in accurate data and verified information that faces all stakeholders in the entrepreneurship ecosystem, including the government, active entities, policymakers, the private sector, investors, and startups.

Entlaq plays a pivotal role in empowering entrepreneurs through specialized information and data, especially given the promising opportunities, young talent, creative ideas, and the national capital capable of transforming the sector. 

 

Entlaq offers various programs to support entrepreneurs. Can you share more about these programs and their impact on Egypt’s entrepreneurship ecosystem?

We provide a wide range of programs for entrepreneurs and startup owners, each has its specific goal and is supported by relevant entities, whether from the government, the private sector, or developmental institutions. This includes:

  • Capacity building and upskilling program: aims to equip entrepreneurs and businesses with advanced skills and knowledge to drive innovation, growth, and competitiveness in Egypt's startup ecosystem.
  • Accelerators and incubators: tailored programs to support startups at different stages, offering mentorship, resources, and networking opportunities to accelerate growth and foster innovation.
  • Corporate innovation and investment readiness programs: empower corporations to drive growth and sustainability by fostering innovation, integrating cutting-edge solutions, and collaborating with startups.
  • Ready for Tomorrow program: aims to empower Egyptian youth and enhance their entrepreneurial skills. Nearly 840 entrepreneurs participated in the program through four structured stages, and 120 startups advanced to two pre-incubators, with 18 startups being shortlisted for the final stage.
  • Food Security and Sustainable Agriculture Pre-Acceleration program: a 10-day hybrid initiative supporting up to 20 early-stage Agri-Tech startups, focusing on areas like geo-data, organic farming, and efficient irrigation

 

How many startups have benefited from these programs?

We implemented these programs in 12 governorates, benefitting around 4,000 individuals. They supported and empowered nearly 140 Egyptian startups, 45 of which have benefited from our incubators.

Entlaq also provides a training program, in partnership with the Ministry of Youth and Sports and TikTok, to empower 10,000 male and female entrepreneurs to expand their projects.

 

What are the key companies that benefited from Entlaq’s programs?

Through our business accelerator, we invested in Tayar, a leading provider of smart transportation and delivery services across Egyptian governorates. We also invested in the health tech company QUBX3D and Bolt Energy, a pioneering company specializing in renewable energy solutions.

 

Do you plan to inject new investments in other companies in the near future?

Entlaq is not an investment institution, but part of our business model is to manage investments or funding provided by financiers to be injected into startups through our accelerators. Our investments in these companies have been made according to this model.

 

How does Entalq fund its operations, through venture capital or self-funding? 

We do not rely on venture capital funding; rather, we focus on expanding our income resources by enhancing operations and services.

 

Speaking about the first annual entrepreneurship report recently released by Entlaq, what are the main points that were highlighted?

In general, the report highlighted the growth of the Egyptian entrepreneurship sector over the past years, underscoring the pivotal role of the government and investment funds in supporting the sector and advancing the VC industry.

It also showcased the massive opportunities in the Egyptian market, evident in its vast pool of talent and skills, with around 700,000 university graduates annually. Additionally, the report discussed the readiness of the Egyptian market in regard to the technological infrastructure and other capabilities that enable the country to compete regionally.

 

In your opinion, what are the major challenges that currently face the entrepreneurship sector in Egypt?

One of the major challenges that the sector faces is the ability to maintain macroeconomic stability, which is considered a catalyst for entrepreneurship and startups' growth. Between 2018 and 2021, macroeconomic indices enjoyed a state of stability that positively impacted the performance of the Egyptian startups, securing nearly $1.2 billion in investments. Thus, the entrepreneurship sector is anticipated to thrive and grow by preserving the economic stability that Egypt has seen since the second half of 2024.

 

What are the most promising sectors for startups in Egypt?

Similar to the regional and global markets, fintech and e-commerce are among the most attractive sectors for investments in Egypt. We also see promising opportunities in the agriculture technology sector, given that agriculture accounts for more than 20% of the gross domestic product (GDP), along with other emerging sectors such as education technology, digital health, and property technology.

 

How do you assess the Egyptian market compared to neighboring markets?

Egypt is one of the region's most active markets for VC investments, and perhaps the most sustainable. Almost 42% of the capital volume in VC funds in Egypt is secured through development funds backed by international entities, while the remaining portion is secured by the private sector, with a very limited percentage of government contributions. This is what distinguishes Egypt from other neighboring markets.

For instance, in Saudi Arabia, government organizations and entities represent the largest source of VC funds. However, this model is not as sustainable in the long term as it is in the Egyptian market.

 

In your opinion, what is the total investment volume that Egyptian startups are expected to attract this year?

Egyptian startups successfully secured over $300 million across various sectors during the first nine months of 2025. We expect them to maintain the levels of the past two years, which ranged between $400 and $500 million. 

 

Does Entlaq plan to expand into other markets, or does it focus mainly on the Egyptian market?

We focus on the Egyptian market in the first place, but we also plan to expand into neighboring markets. Entlaq currently studies expanding into promising African markets, thanks to their high competitiveness and the increasing demand for technology and pioneering companies that can change people’s lives positively.

 

Translation: Noha Gad