Riyadh - Sharikat Mubasher: MyAlice, a leading omnichannel customer support and engagement solution provider, opened a new headquarters in Riyadh in a move to expand its operations to the Kingdom in partnership with the renowned business expansion platform AstroLabs, the company announced in a press release.
Through this expansion, MyAlice aims to revolutionize customer engagement in the Saudi e-commerce sector by empowering local brands to increase conversion rates, improve customer satisfaction, and achieve deeper visibility.
Commenting on the partnership, Alex Nicholls, Director of Expansion at AstroLabs, said: “We are thrilled to support MyAlice as it continues to advance its mission to become a revolutionary force in the e-commerce omnichannel technology and customer engagement space in the Kingdom. There's never been a better time to explore the opportunities this thriving sector has to offer.”
Meanwhile, Shuvo Rahman and Daniyal Baig, Co-founders of MyAlice, affirmed that the Saudi e-commerce sector owns significant opportunities thanks to government support and the presence of key e-commerce players such as Zid and Salla.
“To complement the growth and help execute Saudi Arabia's Vision 2030, MyAlice provides businesses with a single platform to grow revenue by providing best-in-class customer engagement driven by automation and co-piloting,” the founders said.
MyAlice targets creating strong competitive moats in the $13.6 billion e-commerce market by serving larger sets of Saudi-domiciled brands and merchants while leveraging its advanced capabilities, support, and large enterprise client base.