Riyadh – Sharikat Mubasher: WideBot AI, a leading Arabic artificial intelligence solutions provider for governments and enterprises, announced the launch of the region’s first voice AI agent for WhatsApp Business calls, marking a major milestone in digital communication across the Middle East.

As per a recent press release, the new WideBot AI Voice Agent enables businesses and government entities to automate phone conversations through WhatsApp — the region’s most widely used communication platform — allowing users to book appointments, make inquiries, and complete service transactions instantly through natural Arabic speech.

Powered by advanced speech recognition (STT) and text-to-speech (TTS) technologies, the system understands Arabic and its diverse dialects, including Saudi, Egyptian, and Emirati. It uses Retrieval-Augmented Generation (RAG) to ensure accurate, data-backed responses drawn from verified institutional databases.

Hosted locally in Saudi Arabia, the UAE, and Egypt, the technology ensures compliance with regional data protection regulations while eliminating the need for traditional call center infrastructure.

The voice agent is powered by AQL GenAI (“Aql”), WideBot’s proprietary large language model (LLM) — the first fully Arabic enterprise AI model designed for government and business use in the Middle East. “Aql” can understand more than 25 Arabic dialects, offering deep contextual comprehension through its Deep RAG and context-aware generation capabilities.

With this launch, WideBot AI continues to position itself as a regional pioneer in Arabic AI innovation, helping public and private institutions accelerate their digital transformation with secure, locally hosted, and culturally adapted intelligent solutions.