Riyadh - Sharikat Mubasher: Saudi Arabia ranked first in the Government Electronic and Mobile Services Maturity Index for 2023, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), according to a statement by the Digital Government Authority (DGA).
The Kingdom maintained its leading position for the second consecutive year with a high maturity score of 93% in the overall index result.
The Government Electronic and Mobile Services Maturity Index (GEMS) classifies 17 countries annually based on the maturity of 84 priority government services provided to individuals and businesses through portals and smart applications, according to three sub-indicators: Service Availability and Sophistication; Service Usage and Satisfaction; and Public Outreach.
In the Service Availability and Sophistication indicator, the Kingdom achieved a significant maturity rate of 98%
In the Service Availability and Sophistication and Service Usage and Satisfaction indicators, the Kingdom achieved a significant maturity rate of 98% and 84%, respectively.
Furthermore, Saudi Arabia registered a significant maturity rate of 100% in the Public Outreach indicator, marking a 13.5% increase compared to 2022.
Governor of DGA Ahmed Alsuwaiyan stated that this achievement is a testament to the efforts made by government agencies in digital transformation, in alignment with Vision 2030 goals.
It is worth noting that the Kingdom ranked third globally among 198 countries according to the data of the GOVTECH Maturity Index for 2022 issued by the World Bank.
